The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As a Duty Manager you’ll supervise the front desk operation, ensuring quality service and standards are maintained to deliver a great guest experience. Always following government regulations concerning health, safety or other requirements.
Reporting to the Front Office Manager, your key job responsibilities will include but not limited to:
Duties and Responsibilities
FINANCIAL RETURNS
·Ensure financial transactions are done accordingly to confirm the revenue
PEOPLE
·Should be a team player believe in team success
·Understand and comply with security and cash handling procedures, service and quality standards
·Being able to judge and accordingly use appropriate communication skills
GUEST EXPERIENCE
·To be anticipative, match guest pace, recognise and make them feel valued and important
·Taking ownership and responsibilities in Guest concerns and addressing accordingly
·Resolving Guest / Operational grievances to result in a positive outcome
RESPONSIBLE BUSINESS
·Take measures to ensure Guest security and privacy
·To be aware of emergency procedures and response accordingly
ACCOUNTABILITY
Implement and follow Marriott Standards. Make sure that the hotel policies and procedures are met. Ensure that Guest satisfaction & Security is a priority.
QUALIFICATIONS AND REQUIREMENTS
Have a minimum 2 year experience in Front Desk Operations. Excellent communication skills, Presentable and Confident.
You’ll join a team passionate about delivering memorable experiences that make our guests feel special. Most importantly, we’ll give you Room to be yourself.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests by applying for the role of Duty Manager.
Work Schedule: Scheduled days and time may vary based on need. Must be able to work various shifts including: mornings, afternoons, evenings, weekends and/or holidays
Job Type: Full-time
Work Location: In person
