Love animals AND people? This role lets you do both.
At Brant Animal Clinic, we’re looking for a compassionate, adaptable Veterinary Assistant / Client Care Representative (CCR) to join our busy, supportive team. This is a unique dual-role opportunity where you’ll be hands-on with patient care and create exceptional client experiences at the front desk.
If you thrive in a fast-paced environment, enjoy variety in your day, and bring positive energy wherever you go — you’ll fit right in.
What You’ll Love About Working With Us
- A clinic that values kindness, humour, and teamwork
- The opportunity to work with cats, dogs, and exotics
- A role that offers variety — no two days are the same
- Ongoing learning and growth in both clinical and client care skills
Key Responsibilities
- Greet clients and patients in a warm, professional manner
- Answer phones and manage high-volume client communication
- Schedule appointments and coordinate daily bookings
- Maintain accurate medical records and perform data entry
- Assist veterinarians and RVTs with patient care and treatments
- Help prepare exam rooms and support during procedures
- Ensure a clean, organized, and efficient clinical environment
- Support veterinarians and technicians with administrative tasks
- Keep reception and common areas clean and organized
- Provide exceptional customer service—even in busy or stressful situations
Qualifications
- 2+ years of experience as a Customer Service Representative or Veterinary Assistant
- Veterinary clinic experience is an asset
- Strong communication and interpersonal skills
- Excellent multitasking and organizational abilities
- High attention to detail and a strong sense of accountability
- Ability to remain calm, empathetic, and professional under pressure
- Comfortable using computers, scheduling systems, and handling multiple phone lines
If you’re looking for a rewarding role in a positive, team-focused environment—we’d love to hear from you!
Learn more about Brant Animal Clinic: https://burlingtonvets.ca
Pay: $18.00-$23.00 per hour
Expected hours: 40.0 per week
Application question(s):
- Do you have at least 6 months of experience working in a veterinary clinic? Yes or No?
- Do you have experience using veterinary or medical software (e.g., scheduling, records, client communication tools)? If yes, which ones?
- Have you worked in a fast-paced environment with multiple appointments happening at the same time? Yes or No?
- Briefly describe your favourite part of working as a Veterinary Assistant/Client Care Representative.
Work Location: In person
