Key Responsibilities
Conference Room AV Support & Sweeps
Perform daily AV sweeps of all conference rooms to proactively catch and resolve
issues before meetings start.
Support and assist employees using conference room AV systems, both on-site and
remote, including Google Meet, projectors, displays, and audio/video conferencing
equipment.
Troubleshoot and resolve Google Meet hardware and software issues, including
Google Meet room kits, cameras, and in-room controllers.
Support and maintain the Logitech Rally line of products (cameras, speakers, mics,
and Rally Bar/Rally Bar Mini) across conference rooms.
Support and troubleshoot Neat Bar Pro systems, including connectivity, audio/video
quality, and firmware issues.
Configure, monitor, and troubleshoot Logitech scheduling displays/room schedulers,
ensuring rooms show accurate availability and booking status.
Know and work with your points of escalation to continuously improve the end-user
experience.
Train employees on the proper use of conference room AV equipment.
Respond to support escalations from the IT Helpdesk, both in person and via our
ticketing system, and triage hardware stacks as needed.
Manage inventory for AV and IT hardware and software, including tracking, ordering,
and stocking of spares and consumables.
Conference Room Design, Install & Troubleshooting
Install and configure new conference rooms from the ground up, including mounting
displays and cameras, running and terminating cabling, and installing and provisioning
room hardware.
Configure, calibrate, and maintain conference room audio systems (DSPs, mixers,
microphones, speakers) to ensure clear, consistent audio quality.
Diagnose and resolve complex, end-to-end conference room issues spanning
hardware, software, network, and scheduling systems.
Document room configurations, signal flow diagrams, and equipment inventories for
all supported spaces.
Assist with cabling, rack builds, and low-voltage wiring for new or renovated
conference rooms as needed.
Event Support (Secondary)
Assist the events team with AV setup, breakdown, and on-site support for internal
meetings and company events as needed.
Provide backup support for live AV events (all-hands meetings, town halls, webinars)
under the direction of the event lead.
This role is not expected to lead or run event production — event support is an
occasional, secondary responsibility
Documentation, Systems & Continuous Improvement
Develop and maintain knowledge base articles and runbooks in Confluence for
conference room AV systems, troubleshooting steps, and standard operating
procedures.
Monitor conference room AV system health using remote monitoring and
management tools, applying firmware and software updates as needed.
Coordinate with outside vendors and contractors for AV equipment procurement,
repair, installation, and preventive maintenance.
Stay current with emerging conference room AV and unified communications (UC)
technology trends and recommend improvements to existing systems.
Requirements
3-5+ years of experience in IT/AV support roles, with a focus on conference room and
meeting-space AV support.
Hands-on experience with the Logitech Rally line of products (cameras, speakers,
mics, Rally Bar/Rally Bar Mini).
Hands-on experience with Neat Bar Pro or similar all-in-one video bar systems.
Experience configuring and troubleshooting Logitech scheduling displays/room
schedulers.
Strong, hands-on experience troubleshooting Google Meet hardware and software in
a conference room setting.
Demonstrated ability to install and troubleshoot a conference room from the ground
up — including mounting, cabling, configuration, and testing.
A positive, service-oriented attitude with strong customer service instincts.
Solid critical thinking and problem-solving skills, with the ability to stay calm and
effective when troubleshooting live, in-use meeting rooms.
Ability to lift and handle heavy equipment (50+ lbs) as needed for installs and room
builds.
Basic to intermediate networking skills, including an understanding of servers,
switches, WiFi, and AV-over-IP fundamentals.
Experience with administration of Apple computer products using enterprise
management tools.
Knowledge and hands-on experience managing Windows laptops and desktops.
Experience using and managing ticket-based enterprise workflow/ticketing systems.
Familiarity with common AV signal types and connectors (HDMI, SDI, Dante, USB-C,
AVoIP).
Strong verbal and written communication skills, comfortable presenting information to
end-users of all technical levels.
Some experience supporting live events is a plus, but this is not a primary
requirement for this role — event support here is limited to assisting, not leading.
Preferred Qualifications
Preferred but not required AVIXA CTS (Certified Technology Specialist) certification,
or actively working toward one.
Experience with additional conferencing hardware ecosystems (Poly, Yealink,
Crestron, or similar).
Experience with control system programming/configuration (Crestron, Extron, or
Q-SYS).
Experience with audio DSP platforms (Q-SYS, Biamp, or Extron).
Ability to read and interpret AV signal flow diagrams and schematics.
Bachelor's degree in a related field, or equivalent combination of education, training,
and hands-on experience.
Pay: $70.00-$73.00 per hour
Work Location: In person
