Medical Receptionist
Join the Alleviate Physiotherapy Team
At Alleviate Physiotherapy, we are dedicated to helping our patients move better, feel better, and live healthier lives. With a multidisciplinary team of healthcare professionals, we provide exceptional physiotherapy, chiropractic care, massage therapy, and rehabilitation services in a welcoming and patient-centered environment.
We believe that outstanding patient care begins with outstanding people. We are currently seeking an energetic, professional, and highly organized Administrative Assistant who excels in communication, customer service, and relationship building. If you enjoy working with people, thrive in a fast-paced environment, and take pride in creating exceptional patient experiences, we would love to hear from you.
About the Role
As the first point of contact for our clinic, you will play a vital role in creating a positive and welcoming experience for every patient. You will be responsible for managing front desk operations, coordinating appointments, handling billing and insurance processes, and supporting the clinical team to ensure smooth day-to-day operations.
This position is ideal for individuals who genuinely enjoy connecting with people and creating exceptional patient experiences. We are looking for someone who is warm, professional, confident, and passionate about helping others. The ideal candidate enjoys building relationships, solving problems, and making every patient feel welcomed and valued.
Key ResponsibilitiesPatient Experience & Front Desk Operations
Welcome patients and visitors with warmth, professionalism, and enthusiasm
Create a positive first impression and maintain a friendly clinic atmosphere
Schedule, confirm, and coordinate patient appointments efficiently
Answer incoming phone calls and respond to inquiries professionally
Assist patients with check-in and check-out procedures
Maintain excellent patient relationships and provide exceptional customer service
Maintain clinic cleanliness
Administrative & Billing Responsibilities
Maintain accurate and confidential patient records
Verify insurance coverage and process insurance claims
Handle billing, payments, receipts, and account inquiries
Prepare and send appointment reminders and patient communications
Manage clinic correspondence and documentation
Order and maintain office and clinic supplies
Customer Service & Team Support
Assist patients with questions regarding services and procedures
Resolve concerns and complaints professionally and effectively
Gather patient feedback and contribute to service improvements
Collaborate closely with healthcare practitioners and clinic staff
Maintain a clean, organized, and welcoming reception area
Technology & Operations
Knowledge of HCAI, WSIB, IFHP, & EHC billings
Utilize clinic management software for scheduling, billing, and patient records
Support operational efficiency through strong organizational skills
Assist with onboarding and training new administrative team members as required
Ensure compliance with clinic policies, privacy regulations, and professional standards
What We're Looking ForRequired Skills
Exceptional verbal and written communication skills
Outstanding customer service and interpersonal abilities
Strong multitasking and organizational skills
Excellent attention to detail and accuracy
Professional, confident, and friendly demeanor
Strong conflict resolution and problem-solving abilities
Ability to work independently and as part of a team
Quick learner with a proactive attitude
Strong time management and prioritization skills
Takes pride in representing the clinic with professionalism, integrity, and excellent customer service in every interaction.
Preferred Qualifications
Previous experience in a healthcare, physiotherapy, chiropractic, medical, dental, or wellness clinic setting
Experience with insurance billing and patient scheduling
Bachelor's degree in any Medical or Healthcare feild is considered an asset
Why Join Alleviate Physiotherapy?
At Alleviate Physiotherapy, we value our team and believe in creating a supportive, positive, and growth-oriented workplace. We are committed to helping our employees succeed professionally while making a meaningful difference in the lives of our patients.
Benefits
Flexible scheduling opportunities
Complimentary on-site gym access
Free on-site parking
Discounted or complimentary meals
Casual and supportive work environment
Ongoing training and development
Opportunities for professional growth and advancement
Work alongside a passionate and collaborative healthcare team
Career Growth Opportunities
We believe in investing in our team members and promoting from within whenever possible. This position offers opportunities for career advancement into leadership roles. If you are ambitious, motivated, and committed to professional growth, we would love to support your long-term career development.
Compensation
Pay: $17.60 – $22.00 per hour
Expected Hours: 30 – 35 hours per week
Schedule
Monday to Friday
Occasional evenings as required
Weekends as needed
Location
Etobicoke, Ontario (M9V 1A7)
Applicants must be able to reliably commute to the clinic or plan to relocate before their start date.
Apply Today
If you are passionate about helping people, enjoy building relationships, and are committed to delivering exceptional customer service, we encourage you to apply. We are looking for someone who can be the welcoming face of our clinic and contribute to an outstanding patient experience every day.
Please submit your resume and cover letter to:
[email protected]
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Pay: $17.20-$22.00 per hour
Work Location: In person
