Wagg’s Petroleum Equipment Ltd. is Northern Ontario’s largest petroleum equipment provider and has been in business for over 60 years. It is also a full-service provider from concept to construction to maintenance of retail and industrial fuel facilities. Wagg’s team is highly specialized and knowledgeable in petroleum parts and equipment and particularly in operating in the unique environment of Northern Ontario.
We have an opportunity for a Customer Service Representative/Dispatcher who will report to the Service Manager, and work closely with our Service Team. We are looking for someone who has experience in a similar role, who has strong organizational and problem-solving skills with a keen eye for detail that can prioritize their own workload while keeping the bigger picture in mind. This position will be fully in-office.
Responsibilities & Accountabilities:
- Interact with customers via various communication methods
- Maintain accurate records through data entry, ensuring all service transactions are accurately documented in our systems
- Receive, prioritize and coordinate service in accordance with established standards
- Dispatch service technicians and track service calls to completion
- Resolve service issues if related to dispatch and respond immediately to resolve technician or customer concerns
- Ensure that various administration duties within the department such as filing and data entry are completed timely and accurately
- Liaise with the departmental teams and office groups as necessary
- Process invoices and submit invoices on customers website/portal
Qualifications
- Superior communications skills, both written and oral
- Attention to detail
- Proficient in Microsoft Office
- Experience with a work order / ERP system would be an asset
- Excellent interpersonal skills to collaborate with colleagues and build positive relationships with cross-functional areas
- Highly organized with a high level of accuracy, thoroughness and attention to detail
- Ability to take initiative and a proactive approach to take tasks to completion
- Highly motivated & energetic with a positive attitude
- Proven ability to prioritize, multi-task and think ahead
- Ability to handle shifting priorities in an extremely busy environment
Job Types: Full-time, Permanent
Pay: $23.00-$26.00 per hour
Expected hours: 42.5 per week
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Flexible language requirement:
Schedule:
Location:
Work Location: In person
