Don't skip a beat, apply to JAM Industries!
JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?
Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!
Job Title : Claim Administrator
Division : Erikson Consumer Order Desk – Customer Service Representative
Location : Baie d’urfe (West island of Montreal)
Schedule: Monday to Friday 8:30 AM-5:30PM Hybrid #LI-Hybrid
About Erikson Consumer
Erikson Consumer is a leading distributor of consumer electronics and lifestyle products, driving brand growth through eCommerce channels and major big-box retail partners. The division supports both B2B and B2C markets, working cross-functionally with sales, logistics, marketing, and retail partners to ensure products are effectively positioned, available, and supported across online and in-store channels.
About the Role – Claim Administrator
We are seeking a detail-oriented and analytical Claim Administrator to join our team. In this role, you will be responsible for managing customer billing claims, validating them against promotional calendars and contractual agreements, and ensuring the accurate issuance of credits. You will play a critical role in protecting company revenue, ensuring compliance, and maintaining strong customer relationships through timely and accurate claim resolution.
Key Responsibilities
Claims Processing & Validation
- Receive, review, and process customer claims, including deductions, billbacks, and promotional rebates
- Validate claims against:
- Approved promotional calendars
- Customer contracts and trade agreements
- Pricing structures and funding approvals
- Ensure all supporting documentation is complete and accurate
Process
- Analyze discrepancies and investigate root causes of invalid or incorrect claims
- Investigate claim variances (pricing issues, promotional execution gaps, volume discrepancies)
- Collaborate with Sales, Merchandising and Customer Service teams to resolve issues
- Approve, partially approve, or reject claims based on findings
- Accurately issue credits within ERP systems
- Ensure correct customer account allocation and general ledger coding
- Maintain complete documentation for audit and compliance purposes
Customer Communication
- Respond to customer inquiries regarding claim status and resolution
- Clarify discrepancies or request additional documentation when needed
- Request additional information when needed
- Communicate outcomes clearly and professionally
Audit & Controls (NEW – Key Focus)
- Perform periodical audits of processed claims and issued credits to ensure:
- Compliance with internal policies and contractual terms
- Accuracy of financial postings and supporting documentation
- Consistency in claim validation practices
- Support internal and external audits by providing documentation and analysis
Reporting & Performance Tracking
- Monitor and report on key metrics, including:
- Claim resolution cycle time
- Deduction aging
- Claim accuracy and rework rates
- Support internal audits and ensure compliance with financial controls
- Monitor trends to identify root causes of recurring claim issues
Qualifications
- 2–5+ years of experience in claims management
- Strong understanding of contracts, pricing, and trade promotions
- Experience with ERP systems and advanced Excel skills
- High attention to detail with strong analytical and problem-solving skills
Why Join Us
Ready to join our team? Here’s why …
- Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
- Wellness Incentive Program and Employee Assistance Program
- RRSP / 401(k) matching program
- Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
- A casual, fun, and collaborative work environment
- Lively social calendar—there’s always something for everyone
- Generous employee discounts on our products
- Ongoing learning and development opportunities
- The chance to work alongside a highly talented, high-performing team
Workplace Commitments
We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.
We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.
Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.
