The Account Owner is the primary point of contact with the customer and provides customer/technical support, planning and optimization for the account. The Account Owner maintains and develops relationships with existing and new clients while ensuring the best possible revenue for ZIM.
Key responsibilities:
-
Meets with clients in person for negotiating rates and closing deals.
-
Delivers all sales presentations to key accounts.
-
Develops and implements strategic sales plans.
-
Develops new account.
-
Establishes and coordinates specialized rates (per commodity - if/when mandate has been assigned to him/her) for each office.
-
Communicates with other offices in regard to specialized rates .
-
Forecast and track key account metrics.
-
Report on market activity (weekly).
-
Benchmarking and intel gathering on customers and competition.
-
Monitor and manage account’s business volume and revenue metrics within our company CRM system.
-
Maintain and log sales activities in the CRM system.
-
Generate periodic customer forecast figures.
-
Respond to inquiries, by email or phone, from clients/vendors and other ZIM Offices.
-
Act as a backup to team members.
Requirements:
Requirements:
-
C.E.G.E.P. (or equivalent) diploma
-
Three to five years related experience or equivalent combination of education and experience.
-
Computer Literacy
Function:
Countries & Business Development
