At Get Well Family Health Team, we are committed to providing comprehensive, patient-centered primary care through an interprofessional model. Our team of physicians, nurses, interdisciplinary health professionals, and administrative staff work together to enhance the health and well-being of individuals and families in our community.
We are currently seeking a compassionate, dedicated, and community- and team-oriented Social Service Case Worker (counselling and case management) to join our team. This role is ideal for someone who thrives in a collaborative, fast-paced primary care environment and is passionate about helping patients and educating the community to overcome barriers to health and wellness.
Job Summary
The Social Service Case Worker provides assessment, counselling, system navigation, and advocacy to support patients and families dealing with social, emotional, financial, or mental health challenges. Working within an interprofessional primary care team, the Case Worker ensures patients receive coordinated, holistic, and culturally responsive care. This role will have both counselling and case management responsibilities.
Duties and Responsibilities
- Conduct comprehensive biopsychosocial assessments to identify patient and family needs.
- Provide short-term counselling, crisis intervention, and supportive case management.
- Assist patients in accessing community and government services (e.g. housing, financial aid, mental health supports, legal and settlement services).
- Collaborates closely with family members and caregivers, senior services, transitional and acute care teams, EMS, emergency departments, rehabilitation centres, community agencies, landlords, and other professionals to identify challenges and develop effective solutions for service delivery and system improvement.
- Provides comprehensive case management and care coordination, including advocacy, coaching, risk assessment, crisis prevention and intervention, and referrals to appropriate supports such as primary care providers, financial assistance programs, assistive devices, home and safety assessment resources, food banks and meal programs, transportation services, and social or recreational programs.
- Facilitates and coordinates communication among clients, caregivers, healthcare providers, the Office of the Public Guardian and Trustee, landlords, and community organizations to ensure continuity and quality of care.
- Maintains accurate, up-to-date client records, case notes, and workload documentation in the EMR, in accordance with organizational policies, professional standards, and privacy legislation.
- Develop and implement care plans in collaboration with physicians, nurses, and interdisciplinary health providers.
- Participate in case conferences, quality improvement initiatives, and program development within the Family Health Team.
- Contribute to the development and delivery of health promotion or mental wellness initiatives.
- Provide education and health promotion to individuals and groups as needed.
- Provide event and workshop planning for health education and Family Health Team promotional events.
- Assist in administrative work.
- Uphold patient confidentiality and comply with relevant legislation such as PHIPA, Mental Health Act, and the Health Care Consent Act.
- Take on additional initiatives that contribute to the growth of the health team.
Education and Qualifications
- Master's degree in Social Work (MSW)
- Registered and in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW).
- Experience providing counselling or case management in a primary care, community health, or social services setting.
- Knowledge of social determinants of health, local community resources, and health/social systems in Ontario.
- Strong interpersonal, communication, and documentation skills.
- Demonstrated ability to work independently and collaboratively in a multidisciplinary environment.
- Experience with EMR systems considered an asset.
- Proficiency in a second language such as Mandarin, Cantonese, Korean, Farsi, Tagalog, and Spanish is a strong asset.
- Culturally competent and trauma-informed approach to care.
- Knowledge of web design and social media management is considered an asset.
- Experience in event planning and management is considered an asset.
Please apply with a cover letter, resume, and references.
Additional Job Details
- Location: In person at 4430 Bathurst St, North York, ON M3H 3S3
- Job Type: Full-time
- Posting Type: Newly created role
- Compensation: $25 - $35 hourly
- Benefits: Group Extended Health Care Benefits; HOOPP Pension Benefit; Free On-site parking
- Use of AI: We do not use AI in the recruitment process. The hiring team reviews and screens all resumes, and selects candidates directly for interviews and offer.
For more information about the Get Well Health Team, please visit: https://getwellteam.ca/
We thank all applicants for their interest in working for Get Well Family Health Team. However, only those selected for further consideration will be contacted.
We are committed to being an equal opportunity employer and are happy to provide accommodations upon request at all stages of the recruitment process. Should you require any disability-related accommodation to support your participation in our recruitment process, please contact us at [email protected] and we will work with you to meet your accessibility needs.
Job Type: Full-time
Pay: $25.00-$35.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Application question(s):
- Are legally eligible to work in Canada?
- Are you comfortable giving presentations, workshops and participating in team-based work and participating in events to engage with the community?
Education:
- Master's Degree (required)
Experience:
- short-term counselling: 2 years (required)
- case management in a community health: 2 years (required)
Licence/Certification:
- Registration with OCSWSSW (required)
Work Location: In person
