Overview
Key Holders assist the management team in leading the store’s selling effort and operational execution,
ensure exceptional customer experiences and drive profitable top-‐line sales. Key Holders drive personal
sales by demonstrating and coaching La Senza selling behaviours to create a High Performance Selling
Culture with the team and achieve store sales goals. They are held accountable to personal performance
goals. They live our values and represent the brand in their behaviours.
Role and Responsibilities
- • • • • • • • • • • In addition to sales associate responsibilities, drive profitable sales growth through segment
ownership
Support management team in creating an environment that is focused on consistently delivering
exceptional, positive customer experiences and demonstrate company selling behaviours
Support the management team in retention by creating and promoting a safe, positive work
environment, effectively assisting in resolving associate relations issues using the La Senza coaching
model and assist in executing all company initiatives
Focused on building new and lasting customer connections, delivering highly satisfying customer
experiences by providing expert product knowledge and cultivating relationships with customers.
Consistently lead the La Senza selling model with confidence, passion and expertise.
Promote and display teamwork across all zones to ensure the customer’s journey is seamless
Assist Management team in creating/communicating action plans to optimize results, execute
operational activities and control payroll budget and expenses
Responsible for opening/closing procedures such as processing end of day paperwork, cash
management and daily sales reconciliation
Follow standard operating procedures, including damages, transfers and other compliance-‐related
items, such as supporting the physical inventory process and other store strategies to reduce shrink
Ensure compelling visual merchandising and presentation standards are executed and maintained,
including identifying and executing sell down strategies
Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles,
colours, and sizes represented in conjunction with executing to the brand guide
Lead with professionalism and behaviours guided by the company values
Updated Apr 2019
Qualifications
- Ability to foster an environment of exceptional customer service and optimize the La Senza selling
model
- Ability to effectively delegate, follow up and communicate with all levels of the organization
- Ability to coach, develop and partner with management team on performance management
- Business acumen with strong strategic and analytical skills
- Previous management or supervisory experience
- Schedule flexibility to include evenings, weekends and holidays
- Ability to manage complex and competing priorities through time management and organizational
skills
- Professional demeanor that reinforces brand and company standards
Job Type: Part-time
Pay: From $18.60 per hour
Work Location: In person
