Baycrest Hospital
has an exciting opportunity for a
PERSONAL SUPPORT WORKER
Behaviour Support Outreach Team
Posting Number: 10023 - 10024
Position Type: On Call / Casual
Bi-Weekly Hours: Varies
Union: SEIU Service PT
Hourly Pay Rate: $30.33 - $31.02
Date Posted: June 25, 2026
Internal Closing Date: July 6, 2026
About Us
At Baycrest, senior living reflects a commitment to supporting people as they age with purpose, fulfilment and dignity. Through communities such as Baycrest Terraces, we offer retirement living, assisted living and memory care services designed to meet evolving needs.
Job Summary
Baycrest has been appointed as the health service provider accountable for leading the implementation of the Toronto Ontario Health regions’ Behaviour Support Action Plan. A key component of the plan is the deployment of a Behaviour Support Outreach Team (‘BSOT’), consisting of interdisciplinary community outreach clinicians, nurses and personal support workers who have behavioural support expertise.
The Personal Support Worker is a key member of the direct care team who works with the same group of clients. Their functions are directed by input from other members of the team and a written care plan. The PSW promotes the clients’ quality of life and assists them to maximize their full potential by: providing care to meet the client needs as identified in the interdisciplinary care plan; supporting the client’s independence, dignity, social, emotional and cultural well-being, and; initiating and maintaining a relationship with the client, their family and other care providers. The PSW provides support to clients living in the community and long-term care sectors with an emphasis on transitional support, observation tasks and modeling behavioural strategies to the circle of care.
Key Responsibilities
- Supports, in consultation with the other clinical team members, the physical and personal care needs of the client in context of the plan of care
- Uses professional judgment, monitors and evaluates client care needs and care goals regularly according to standards, policies, procedures and legislation – by analyzing and interpreting overall client outcomes and participating in modifying Care Plans as needed
- Participates in required transfer of accountability reports at the start and end of shift
- Supports transitions across sectors
- Coaches the client’s circle of care (formal and informal) non-pharmacological behavioural recommendations
- Completes client observations to help identify bio-psychosocial triggers for responsive behaviours
- Completes daily log summaries at the end of each shift
- Supports the social, emotional, cognitive and spiritual well-being of the client under the guidance of the direct care team
- Completes daily tracking to assist the direct care team to determine patterns in behaviours
- Completes My Personhood assessment or similar to determine the social history of clients
- Maintains effective interpersonal relationships with the direct care team, clients, families and volunteers
- Understands and utilizes key client safety concepts, i.e. adverse events, incidents and risks
- Assists with transitional support, observations of behaviours, and modeling non-pharmacological interventions to care providers in the community and LTC settings across the Toronto Ontario Health region
- Participates actively in the Orientation program
- Attends education opportunities when not assigned to regular care tasks
Qualifications
- Current P.S.W. certificate from a recognized community college or educational institute or equivalent combination of education and experience
- Experience in Long-Term Care with clients in day programs or residents in a Long-Term Care setting preferred
- Have current Basic Cardiac Life Support (‘BCLS’), Level C
- Recognized First Aid certificate
- Certificate in Dementia Care preferred
- Training in Gentle Persuasive Approach and U-First preferred
- Psychogeriatric experience, i.e. mental health assessment and intervention and working with responsive behaviors including various types of dementia, delirium, mental health issues preferred
- Excellent interpersonal, communication and problem-solving skills
- Basic computer skills – Point Click Care, Microsoft Word and Excel preferred
