Job Title
Front of House Lead
Position Reports To
Front of House Manager, Retail Operations Manager
Job Overview
Assist in overseeing daily operations of the Front of House department while adhering to the company customer service standards. This role is a full time position (32-40hrs), starting at $20/hr, with benefits and vacation pay after 6 months. Weekend, early morning and evening availability a must!
Key Responsibilities
Team Leadership & Culture
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Support and maintain a positive work environment at all times
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Oversee the daily tasks and duties of the FOH team, delegate tasks as required
Operations
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Ensure the day to day operations of the Blackbird retail store run smoothly.
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Ensure the retail shop is always maintained to the highest standards, adhere to company systems and policies
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Operate the POS system, ensure proper cash handling techniques are being used at all times
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Adhere to health, safety and sanitation guidelines, and maintain bakery cleanliness standards
Administrative
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Troubleshoot any scheduling issues that may arise, with the support of the senior manager on duty
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Support the FOH Manager with inventory, transfers, ordering and receiving.
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Review store cashouts for accuracy.
Sales and Customer Service
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Maintain a high level of customer service at all times and become the point person for any issues
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Provide customers with an in depth knowledge of the entire line of Blackbird Baking Co Products
This position would be a great fit for responsible individuals looking to expand their leadership skills, while working at a busy bakery in the heart of the St. Lawrence Market.
