Job Description:
The RV Park Guest Service Agent ensures guests have an enjoyable stay by delivering outstanding customer service and supporting daily campground operations. This position entails guest check-ins, managing reservations, assisting with park maintenance, and addressing guest needs. The ideal candidate is friendly, organized, and enjoys working in a guest-focused outdoor setting.
Job Responsibilities
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Greet guests upon arrival and help with the check-in and check-out process.
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Manage reservations, payments, and guest inquiries professionally.
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Offer guests details about campground amenities, nearby attractions, and Indigenous cultural experiences.
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Assist with minor maintenance tasks, such as cleaning restrooms and shared spaces.
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Perform routine campground patrols to guarantee safety and adherence to KOA policies.
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Assist guests with RV hookups and troubleshoot minor issues as needed.
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Maintain inventory of campground supplies and restock as needed.
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Assist in coordinating and supporting campground activities and events.
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Ensure all KOA safety protocols and campground regulations are followed.
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Address guest concerns promptly and effectively, escalating issues to management as needed.
Qualifications
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Strong customer service skills and prior experience in hospitality or guest services are preferred.
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The ability to multitask and manage cash and electronic transactions accurately.
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Outstanding interpersonal and communication skills.
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Understanding campground reservation systems.
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Fundamental troubleshooting skills for RV-related problems.
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Valid driver’s license with a clean driving record.
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Understanding Indigenous culture and local attractions is valuable.
Conditions of Employment
Must be able to lift up to 30 pounds and perform light physical duties. Available to work a flexible schedule based on business needs, including evenings, weekends, and holidays. Able to work comfortably outdoors in different weather conditions.
