Position Summary:
As a member of T&T Supermarket's Senior Leadership Team, the Supply Chain Lead shapes and delivers the company's end-to-end supply chain strategy. Reporting to the Chief Production Officer, this role brings together planning, inventory, replenishment, distribution, transportation, logistics, and supplier performance to ensure customers and stores have the right products, in the right place, at the right time.
The Supply Chain Lead balances service, cost, working capital, food freshness, and operational resilience while building the capabilities, systems, and partnerships required to support T&T's continued growth.
Location: This position may be based in either Markham, Ontario, or Vancouver, British Columbia. Regular travel to T&T offices, distribution centres, stores, suppliers, and other operating locations across North American may be required.
Position Mandate:
- Create a clear, enterprise-wide supply chain vision and translate it into practical operating plans, investments, and measurable results.
- Improve product availability and freshness while optimizing inventory, logistics costs, working capital, productivity, and waste.
- Build a connected planning and execution model that enables effective decisions across Merchandising, Procurement, Store Operations, Finance, Information Technology, and external partners.
- Lead a high-performing organization that is accountable, collaborative, data-driven, safety-focused, and equipped for future growth.
Key Accountabilities:
- Set and execute T&T's end-to-end supply chain strategy in support of the company's customer promise, growth plans, and financial objectives.
- Translate strategy into clear operating plans, performance commitments, investment priorities, capacity requirements, and measurable business outcomes.
- Lead demand, supply, inventory, and replenishment planning, establishing effective planning disciplines, inventory policies, service targets, and cross-functional decision forums.
- Optimize product availability, freshness, inventory investment, working capital, shrink, and waste while responding effectively to seasonal, promotional, and changing business demands.
- Provide leadership and oversight for distribution centre operations, transportation, inbound and outbound logistics, and store delivery, ensuring safe, accurate, reliable, and cost-effective execution.
- Continuously improve network capacity, productivity, service, operational controls, and logistics costs to support current requirements and future growth.
- Establish clear performance expectations with suppliers, vendors, carriers, and logistics service providers, and address service, quality, lead-time, or supply disruptions proactively
- Partner closely with Merchandising, Procurement, Store Operations, Finance, Information Technology, and other functions to align priorities and make effective enterprise decisions.
- Use data, analytics, and meaningful performance measures to improve visibility, strengthen accountability, identify opportunities, and support timely decision-making.
- Sponsor and lead process redesign, automation, system implementation, and supply chain transformation initiatives that simplify work and deliver measurable value.
- Maintain effective governance, business continuity, contingency planning, and risk management across the supply chain.
- Ensure compliance with applicable food safety, workplace health and safety, environmental, social responsibility, regulatory, and corporate requirements.
- Serve as an active member of the Senior Leadership Team, contributing to enterprise strategy, priorities, culture, and overall business performance.
- Lead, coach, and develop a diverse, multi-level supply chain organization, strengthening accountability, engagement, succession, inclusion, safety, and continuous improvement.
Qualifications and Experience:
- Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Business Administration, Engineering, or a related discipline. A relevant designation or certification, such as APICS CPIM, CSCP, CLTD, or Lean Six Sigma, is an asset.
- At least 10 years of progressive supply chain leadership experience, ideally within grocery, retail, food distribution, fast-moving consumer goods, or another complex, high-volume environment.
- Demonstrated success leading broad, end-to-end supply chain operations across multiple sites and functions, with accountability for service, cost, inventory, productivity, and working capital outcomes.
- Experience leading large, diverse, multi-level teams and building strong leadership capability, accountability, engagement, and succession.
- Proven ability to lead cross-functional change, business transformation, process improvement, automation, or major system implementations.
- Strong commercial and financial acumen, analytical judgment, and the ability to translate complex operational information into clear decisions and actions.
- Working knowledge of enterprise resource planning, warehouse management, transportation management, supply chain planning, and reporting.
- Exceptional communication, influencing, negotiation, and relationship-building skills, with the ability to engage effectively at all organizational levels and with external partners.
- Excellent written and verbal communication skills in English. Proficiency in Cantonese and/or Mandarin is an asset.
Pay: $145,000.00-$195,000.00 per year
Benefits:
- Company pension
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Relocation assistance
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
Application question(s):
- How many years of supply chain leadership experience do you have in grocery, retail, food distribution, FMCG, or another complex, high-volume environment?
Language:
Work Location: In person
