Join Our Team!
The Opportunity:
Vision Ford is looking for an experienced and customer-focused Senior / Lead Service Advisor to join our Service Department. This role is ideal for a motivated professional who combines strong automotive knowledge with leadership, sales ability, and operational expertise.
The hours of work are Monday to Friday from 7:30am to 4:30pm (40 hours per week)
Why work with us:
- Competitive Wages
- Benefit Plan (starts on 1st day of work)
- Pension Plan (after 6 months)
- Paid Sick Days
- Great work culture
- Employee discounts on cars and furniture
Responsibilities:
- Greet customers, assess vehicle needs, and provide clear maintenance and repair recommendations
- Review vehicle history, mileage, and manufacturer guidelines to identify required services
- Explain the value and urgency of work, obtain approvals, and support service sales goals
- Open, prepare, and maintain accurate work orders with all required documentation
- Coordinate with technicians to ensure all work is properly communicated and completed efficiently
- Manage and optimize the service schedule, balancing workload based on capacity, skills, and priorities
- Adjust appointments as needed to handle urgent repairs and maintain productivity
- Review completed work with technicians and ensure accuracy of documentation and repairs
- Collaborate with the BDC and internal teams to improve scheduling, efficiency, and customer retention
- Track performance metrics, identify opportunities, and support overall service department success
Qualifications:
- Completed high school or GED. Post-secondary education is an asset
- Must have a valid driver's licenses and a clean driver's abstract
- Must be computer literate - be able to use Microsoft Outlook, Excel, and be able to learn a new computer program
- Must be bilingual in English and French
- Proven experience as a Service Advisor (senior or lead experience preferred)
- Strong automotive knowledge and understanding of service operations
- Excellent customer service and communication skills
- Leadership mindset with the ability to coordinate workflow and priorities
- Organized, detail-oriented, and able to multitask in a fast-paced environment
- ???????Sales-driven with a focus on delivering value to customers
Pay rate: This position pays $20 to $26 depending on experience. Preference will be given to candidates with previous experience in a Service Advisor role.
