In alignment with the Mission, Vision, and Values of Victoria Hospice, the safety of patients, clients, families, and staff is a shared responsibility and a top priority. As such, the ongoing commitment to improving quality, enhancing safety, and mitigating risk is integral to every aspect of this role.
Reporting to the Manager, Community Programs and Intake or designate, the Intake and Community Program Coordinator - Victoria Hospice is responsible for providing centralized intake for Hospice Service requests, psychosocial assessment, triage, and referral services for individuals and families seeking access to Victoria Hospice palliative care services, including end-of-life care and bereavement supports, during this pilot project.
As the primary point of contact for clients, families, and referral sources, the Intake Coordinator applies a psychosocial, person- and family-centered lens to conduct intake assessments, determine service eligibility and urgency, and facilitate timely access to appropriate hospice and community-based services. The role works collaboratively with interdisciplinary teams within Victoria Hospice and Island Health, as well as external partners, to support coordinated care across the care continuum. This includes working with the Volunteer Services team, to support the coordination of volunteers during the delivery and promotion of group programs in the community.
Travel may be a requirement of this position. Transportation arrangements must meet the operational requirements of Island Health in accordance with the service assignment and may require the use of a personal vehicle.
