Job description
Come feel the stoke with us at Revelstoke Vacation Rentals/Revelstoke Property Services! We are looking for a Front Desk Administrator to join our amazing team. Apply today, we can't wait to meet you!
This role is currently a full-time Friday to Tuesday position with varying hours typically between 9 am and 5 pm. It will include holidays if they fall on those days.
Role: Front Desk Administrator for Revelstoke Vacation Rentals/Revelstoke Property Services
Responsibilities:
- Serve as the primary point of contact for guests, clients, and tenants, delivering a welcoming, professional, and service oriented experience at all times
- Prioritize guest, client, and tenant satisfaction by responding promptly and effectively to inquiries in person, by phone, and via shared inboxes
- Answer and manage incoming phone calls, directing requests appropriately and ensuring timely follow up
- Assist walk in guests, clients, and tenants during open office hours and provide knowledgeable support for general inquiries
- Create and coordinate maintenance, housekeeping, and service requests to ensure guest and tenant concerns are resolved efficiently
- Support property arrival experiences, including assisting with inspections and readiness checks as required
- Accept rent payments and provide clear, courteous assistance during designated collection and open office days
- Support housekeeping and operations teams to maintain service standards and smooth day to day guest experiences
- Prepare and manage guest and tenant related documentation, notices, and correspondence as requested
- Assist with administrative tasks such as document management, scanning, and filing to support service delivery
- Contribute to customer facing communication, including support for social media content and marketing initiatives when required
- Complete additional service driven administrative tasks and special projects based on operational needs and customer priorities
Benefits:
- We offer extended health benefits for full-time employees after their probationary period (3-months)
- Retirement plans and matching RRSP
- Work/life balance- We have a healthy respect for pow days!!
- Staff Appreciation- regular socials and seasonal team-building events!
Requirements:
- Previous experience in a administrative customer service or hospitality role is preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
- Proficient in using phone systems and computer software
- Knowledge of local attractions, restaurants, and transportation options is a plus
- Flexibility to work various shifts, including weekends and holidays
Please note that this job description is not exhaustive, and additional duties may be assigned as needed.
Job Type: Full-time
Pay: $23.00-$25.00 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
Ability to commute/relocate:
- Revelstoke, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you currently have a reliable vehicle for use within Revelstoke?
Experience:
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Location:
- Revelstoke, BC (required)
Work Location: In person
