About Falkbuilt
Falkbuilt Ltd’s approach to interior construction—Digital Component Construction—combines proven construction methods with next-generation technology to build beautiful, high-performing, and cost-effective environments.
What You'll Do
As a technical writer on our Training and Documentation team, you will create clear, effective instructional and process documentation that supports manufacturing, assembly, installation, and internal operations across Falkbuilt and our Branch network. Our continual innovation creates ongoing opportunities to improve operational excellence through process clarity and scalable knowledge sharing. This position is based in our Calgary, AB headquarters.
Key Accountabilities
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Create and maintain visually clear documentation for internal teams and external partners
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Maintain accurate and current documentation through revision tracking and version control
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Collaborate with SMEs across engineering, operations, and design teams
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Support training initiatives through written, visual, and multimedia learning materials
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Documentation updates and release communications for new or revised solutions
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Common documentation types include:
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Process and reference manuals for internal office staff and external distribution staff roles like interior design, project management, and sales
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Step-by-step assembly and installation guides used by field technicians to construct Falkbuilt solutions
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Techsheets for each solution including critical dimensions, materials, images, and design options
What You Bring
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Exceptional written communication and editing skills
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Experience creating procedural or technical documentation
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Strong organizational and information management skills
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Ability to learn complex processes quickly
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Self-directed with strong follow-through
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Ability to identify gaps and proactively improve documentation quality
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Proficiency in Microsoft Office and documentation tools
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Bachelor’s degree or equivalent combination of education and experience
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3-5 years of related experience (training or technical writing experience preferred)
Assets
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Experience in manufacturing, construction, or industrial environments
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Experience creating instructional graphics or diagrams
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Adobe InDesign experience is ideal - that is the main platform we use for documentation. Graphic design experience is not required, but a creative eye is an asset. You'll have access to the full Adobe Creative Suite.
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Experience with SharePoint is a bonus - posting, organizing, and maintaining the most current versions of documents on our SharePoint site is critical to the role.
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Familiarity with LMS software and course authoring tools is considered an asset - we use iSpring Suite and LMS.
Work Environment/Culture
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Work is performed in an open office environment
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Position includes time within an office and a manufacturing environment
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Dogs are in the office regularly
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Collaborative, fun, hardworking atmosphere
The ideal candidate enjoys translating complex processes into clear, accessible documentation and is comfortable collaborating with both technical and non-technical teams. If this seems like the right fit for you, please submit your resume and samples demonstrating clear instructional or process-based communication.
