What You Will Do
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Support the Insurance team by answering inbound calls from our CAA Insurance policy holders regarding general service and sales inquiries, as well answer questions around billing options and payments.
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Send outbound correspondence to CAA Insurance policy holders
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Outbound calling to existing CAA Insurance policy holders to collect needed information
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Assist with the collection of data for departmental reporting
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Offer support for ongoing departmental projects and initiatives
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Meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
Who You Are
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. Please note that we may use AI tools to help us through the recruitment process.
