About Us:
At Proserve Projects and Content Services, we take pride in our work and our team. As a family-owned business, we understand the importance of our employees. We foster a culture of mutual respect, accountability, and work-life balance. Our commitment to our team members' success is unwavering, and we provide opportunities for growth within the company.
Duties & Responsibilities:
· Attending new claims, inspecting work and quality throughout project lifespan.
· Conducting comprehensive assessments, creating visual representations, calculating job expenses, managing budgeting, orchestrating resource allocation, and facilitating communication with homeowners and insurance adjusters for both residential and commercial mitigation and restoration projects.
· Inform the client about the service timeline and set practical expectations regarding the scheduling of content handling, emergency services, remediation, and restoration work.
· Achieve or surpass industry Key Performance Indicators (KPIs)
· Collaborate with relevant departments and subcontractors to ensure projects are completed within designated timelines, budgetary constraints, and in accordance with All4’s quality benchmarks.
· Maintain ongoing communication with appropriate departments, subcontractors, homeowners, and adjusters regarding project progress. Conduct inspections to monitor project advancement and ensure work quality throughout its duration.
· Cooperate with the assigned Project Coordinator to ensure the timely and accurate handling of all administrative tasks related to the projects.
· Work with the necessary resources to ensure invoices are processed promptly and meet acceptable profit margins.
· Provide exceptional customer service to insurance professionals, homeowners, and property managers. Proactively address and resolve any customer service issues.
· Foster and sustain relationships by meeting with adjusters during projects, delivering timely and precise estimates and invoices, engaging in networking activities, and participating in industry gatherings. Generate potential business opportunities through relationships with adjusters and project managers.
· Adhere rigorously to all relevant safety standards in accordance with All4 and WorkSafeBC regulations and requirements.
· Demonstrate the company’s core values: Integrity, pride, teamwork, respect, time management, craftsmanship and dependability.
Qualifications:
Education and Experience,
· Min. 2 years of hands-on and supervisory experience in restoration/renovation/construction Industry - specifically in content manipulation department.
· Proven success in maintaining long-term client and business relationships
· Valid BC driver’s license with a solid driver’s abstract.
· Ability to operate vehicles of different sizes.
· Clean criminal record as per industry standard.
Knowledge, abilities and skills required:
· Effective communication skills in the English language, both in spoken and written forms. Proficiency in additional languages is viewed as an advantageous asset.
· Adeptness in utilizing various technologies, including iPhones, tables, computers and specialized job-related equipment.
· Intermediate-level competence in Microsoft Office applications, such as excel, outlook, and word.
· Demonstrated ability to juggle multiple tasks, prioritize effectively, and master time management.
· Competence in collaborating with and leading teams, fostering a collaborative and productive work environment.
How to Apply:
We appreciate your interest in joining our team. To apply, please submit your resume and a cover letter detailing your relevant experience to [email protected].
Note to Applicants:
Thank you for considering Proserv Projects & Services as your next career move. Due to the volume of applications, only suitable candidates will be contacted.
Note to Recruiters:
Please refrain from contacting us regarding this posting.
Job Types: Permanent, Full-time
Benefits:
Higher wages are in lieu of medical/dental benefits
Company vehicle during work hours
Company events
Employee assistance program
Company Courses
Schedule:
· 8-hour shift
· Monday to Friday
· On-call
· Overtime
Experience:
· Min. 2-5 years of hands on and management experience in content manipulation in restoration/renovation/construction Industry. Those without industry experience need not apply.
Join Proserv Projects Inc, where your skills and dedication will be valued, and your career will flourish!
Job Type: Full-time
Pay: $45,000.00-$65,000.00 per year
Experience:
- Content Manipulation Project management: 2 years (required)
Language:
Work Location: On the road
