About us
We are the local Sales and Service Centre for Swagelok Company, a multinational leader in the manufacture of fluid system components for Oil and Gas, Nuclear Power, Pulp and Paper and many other industries...
At Swagelok Calgary our most valuable asset is our people. With competitive salaries and benefits, flexible work hours and post-secondary training benefits we are an industry leader in staff retention.
Dedicated to outstanding customer service, the Swagelok Calgary business structure is organized to respond swiftly to the fast-changing needs of customers and their industries. Our team focuses on developing cost-effective solutions for our customers and to set the standard for all suppliers in our industry.
The successful candidate will work in person our location Swagelok Calgary and report directly to the Customer Service Manager.
The main duties and responsibilities for the Position, without limiting its scope, can be summarized as follows:
Customer Service
- Providing excellent customer service
- Processing customer orders – entering (may include warehouse support)
- Providing quotes to customers
Job Functions:
a) Customer Service
- Answering customer queries in person, by phone, or electronic means concerning:
o product availability
o pricing of product
o shipping options
- Process quotes and new orders, providing price and delivery feedback to customers promptly.
- Maintain communication with Swagelok Calgary regarding any customer queries, which cannot be answered immediately.
- Stay up to date with local business news and relay relevant information to Swagelok Calgary and the Outside Sales Representatives.
b) Order & Quote Processing
- Entry into company software system recording relevant and pertinent details,
- Compliance with customer requirements.
c) Communicate with customers in a professional and courteous manner.
d) Perform duties as required by management.
Education:
- Minimum: High School Diploma
Experience:
- Customer service experience is an asset
- Mechanical or fluid system knowledge is a plus
Specific Skills:
- Proficient in Microsoft Office Suite (Excel, Word & Outlook).
- SAP B1 software experience preferred.
- Strong communication and interpersonal abilities.
- Data Entry
Essential Skills:
- Strong phone contact handling skills & active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize and manage time effectively.
- Self-motivated and able to prioritize tasks independently.
Thank you to all applicants for your interest in this position. We appreciate the time and effort you put into applying. Only candidates selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: From $52,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Application question(s):
- This job is in person, will you be able to reliably commute or relocate to Calgary, AB T2A 6N8 for this job?
- Which business systems (e.g., ERP, CRM, Microsoft Office) are you comfortable using?
- Are you legally entitled to work in Canada?
- Do you have any mechanical or fluid system knowledge?
Work Location: In person
