Position Title: Supervisor, Services and Operations
Full Time, Contract
Location: Toronto, ON
Reports To: Manager, Services and Operations
Watch the job posting in ASL
I. Scope and Summary of Primary Responsibilities
The Supervisor, Services and Operations oversees the coordination and continuous improvement of person-centered services for individuals who are Deafblind. The incumbent focuses on operational leadership, service coordination, and service support, ensuring high-quality, consistent service delivery aligned with organizational standards.
The Supervisor, Services and Operations will provide mentorship, guidance, and functional direction to frontline staff.
The incumbent will help to identify service trends, resolve operational issues, and enhance service effectiveness while promoting accessibility, empowerment, and community inclusion.
II. Essential Functions
The position entails, but is not limited to the following general responsibilities:
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Oversee daily service activities and workflows to support timely, effective service delivery.
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Provide functional guidance and supervision to frontline staff regarding service delivery practices, policies, and procedures.
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Support staff in addressing client needs, service challenges, and day-to-day problem solving.
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Monitor service delivery trends, client outcomes, and operational pressures and escalate risks or complex issues to the Manager.
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Assist in implementing program updates, service initiatives, and process improvements.
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Support scheduling and resource alignment in collaboration with management.
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Ensure adherence to documentation standards, service expectations, and organizational policies.
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Maintain accurate client records and contribute to reporting and compliance requirements.
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Support service quality by reinforcing person-centered practices, accessibility, and Deafblind communication approaches.
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Build and maintain positive relationships with clients, families, and community partners.
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Contribute to community engagement and service awareness activities.
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Provide guidance and oversight to students, interns, and volunteers to support their learning and contribution.
III. Qualifications
Knowledge and Skill Requirements
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Strong interpersonal communication skills.
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Relationship building with clients, families, staff, and community partners.
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Deafblind communication methods (e.g., ASL, two-hand manual, print on palm etc). is an asset.
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Person-centered practices, accessibility principles, and disability support models.
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Community resources, funding programs, and adaptive technologies relevant to Deafblind services.
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Risk management, crisis response, and safety protocols in human services settings.
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Service documentation standards, privacy requirements, and data quality best practices.
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Relationship building with clients, staff, and community partners.
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Collaborative problem solving.
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Ability to prioritize competing priorities.
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Self-directed, with high level of attention to detail.
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Demonstration and understanding of theories and principles of Intervenor services
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Adherence to Deafblind Community Services Code of Ethics and Code of Conduct.
Experience and Education
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Diploma or degree in human services or related field.
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2–3 years frontline experience.
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Knowledge of Deafblind service protocols, communication methods, and support practices.
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Proficiency with client information systems and standard office software.
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Work Environment
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The incumbent will work in office, community, and virtual environments.
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Ability to work flexible hours.
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Regular, independent travel within the community and surrounding areas is required.
How to Apply
Contact: Sally Teng, Coordinator, Employee Engagement & Operations
CNIB Deafblind Community Services is committed to Employment Equity and Diversity based on merit, transparency, accessibility, and inclusion ensuring that all candidates are given a fair opportunity. We will provide accommodation, accessible formats and communication supports at every stage of the recruitment and selection process upon request.
Please note:
We thank all applicants for their interest in CNIB Deafblind Community Services, however, only those selected for an interview will be contacted. While we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.
Website: https://deafblindservices.ca/
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