The Service Support Worker (Casual) performs a variety of duties across Environmental Services, Laundry Services, and Food Services to support the daily operations of the facility.
Incumbents in this role are cross-trained and may be scheduled in any of the above service areas based on operational requirements. This position plays a key role in maintaining a clean, safe, and comfortable environment while ensuring Residents receive high-quality meals and services.
The overarching goal of this position is to support a resident-centered, homelike environment by ensuring cleanliness, infection control, safe food handling, and timely service delivery, in accordance with standards set by the Department of Health for Long-Term Care Facilities.
All duties are to be performed in a spirit of teamwork across departments. As with all roles at The Meadows, the primary responsibility is the care and well-being of each Resident. Tasks and routines are secondary to ensuring Residents’ physical, emotional, and spiritual needs are met.
This is a casual position with shifts assigned based on operational needs. Shifts may vary across Environmental, Laundry, and Food Services and will be scheduled by the appropriate Program Lead or Manager.
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Perform daily, weekly, and monthly cleaning and disinfecting of resident rooms, common areas, and facility spaces
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Maintain high-touch surfaces (e.g., door handles, handrails, bathrooms) in accordance with infection prevention standards
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Empty waste, restock supplies, and maintain housekeeping closets
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Clean and maintain equipment and report maintenance concerns
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Respond to urgent cleaning needs and support facility operations as required
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Collect, wash, dry, fold, and distribute linens across the facility
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Maintain clean and organized laundry areas and equipment
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Monitor linen quality and report issues
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Label and manage Resident personal laundry as required
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Ensure adherence to infection prevention and safe work practices
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Prepare and serve meals and beverages in accordance with dietary requirements
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Ensure safe food handling, re-thermalization, and temperature monitoring
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Maintain cleanliness and organization of household kitchens and equipment
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Restock food supplies and support central kitchen operations as required
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Work collaboratively with Nursing and other team members to deliver meals
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Assist with meal service, dining, and basic resident requests within scope
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Support Resident engagement, activities, and “simple pleasures”
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Respond to call bells within scope and notify Nursing when required
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Foster a homelike, respectful, and engaging environment for Residents
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Work collaboratively across departments to support daily operations
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Follow all policies, procedures, and safety standards, including Occupational Health and Safety requirements
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Maintain confidentiality and professionalism at all times
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Contribute to a positive work environment and team culture
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Support initiatives that enhance Resident quality of life
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Ability to work in a fast-paced, team-oriented environment
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Strong interpersonal and communication skills
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Ability to perform physical tasks related to cleaning, laundry, and food service
Mandatory Requirement:
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Food Handler Certification is required for any employee performing Food Service duties, or a willingness (serious intent) to obtain certification in a timely manner
Join Our Team
At The Meadows, we believe that every team member plays a meaningful role in creating a community where Residents feel valued, respected, and at home. We are committed to fostering a workplace culture grounded in compassion, collaboration, and a shared sense of purpose.
If you are someone who takes pride in making a difference, values teamwork, and is committed to supporting the dignity, comfort, and well-being of others, we welcome you to consider joining our team. Together, we strive to create an environment where both Residents and staff can truly thrive.
