Join the Dream Star Bedding Team!
Dream Star Bedding is a proudly Canadian mattress manufacturer dedicated to delivering quality sleep products and exceptional customer experiences. As we continue to grow, we are looking for a motivated, organized, and customer-focused Customer Service Representative to join our team.
If you enjoy helping customers, solving problems, and working in a fast-paced environment, we would love to hear from you.
Key Responsibilities
- Respond to customer inquiries via phone, email, and online channels in a professional and timely manner.
- Process orders accurately and efficiently.
- Coordinate with production, logistics, and sales teams to ensure smooth order fulfillment.
- Provide product information, pricing, availability, and delivery updates.
- Resolve customer concerns and complaints while maintaining a high level of customer satisfaction.
- Maintain accurate customer records and order documentation.
- Follow up on orders, backorders, and service requests.
- Assist the sales team with administrative and customer support tasks.
- Contribute to continuous improvement initiatives within the customer service department.
Qualifications
- Previous customer service experience preferred.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Proficiency with Microsoft Office (Outlook, Excel, Word).
- Experience with ERP systems or order management software is an asset.
- Strong attention to detail and problem-solving skills.
- Ability to work independently and as part of a team.
- Positive attitude and commitment to providing exceptional customer service.
What We Offer
- Competitive salary.
- Comprehensive training and ongoing support.
- Friendly and collaborative work environment.
- Opportunities for professional growth and advancement.
- Employee discounts on Dream Star Bedding products.
- Stable, long-term employment with a growing Canadian manufacturer.
Schedule
- Full-time
- Monday to Friday
Why Dream Star Bedding?
At Dream Star Bedding, we believe our people are the foundation of our success. We are committed to fostering a supportive workplace where team members can grow, contribute, and take pride in delivering products that help Canadians sleep better every night.
Apply today and become part of the Dream Star Bedding family!
Pay: From $20.00 per hour
Benefits:
Work Location: In person
