The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32,000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business!
At the Sheraton Vancouver Airport Hotel, we take pride in fostering an environment where learning and development is a lifestyle. Apply today and embark on a rewarding career path!
Responsibilities
- Delivers warm and connected guest service, handle guest inquiries and manage reservations and front desk check-ins
- Monitor mobile check-ins and guest responses using GXP platform
- Takes ownership of guest complaints, finding creative ways to solve problems and follow-ups with the guest
- Assists guests with questions regarding the hotel and local area
- Follows all cash-handling procedures; maintain a balanced float assigned by the hotel
- Coordinate with housekeeping, switchboard and bellpersons for service needs
- Performs other tasks assigned by management
Requirements
- Flexible availability to work any shift (mornings, afternoons and evenings) throughout Monday to Sunday, including weekdays, public holidays and weekends. Hours may vary based on business requirements.
- Is a friendly, energetic person who prides themselves on creating memorable guest experiences through warm & genuine service
- Has previous customer service experience, hotel experience in a Front Office role strongly preferred
- Excellent computer proficiency with hotel PMS systems, Microsoft Office (Excel, Word, etc), email
- Takes initiative to find creative ways to respond to guest requests
- Is available for a variety of days/times; day, evening, weekend, stat holidays
- Able to work independently overnight
- Understands that success lies in working together and enjoys being part of a team
- Gets excited by an energetic, fast-paced environment
The Sheraton Vancouver Airport Hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application.
Job Types: Full-time, Permanent
Pay: Up to $27.31 per hour
Benefits:
- Company pension
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Ability to commute/relocate:
- Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)
Work Location: In person
