Specialist, Information Technology

ReturnPro -
Brantford, ON

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Détails du poste

Temps plein

Profil recherché

Windows
Microsoft Office
Gestion de projet
Sens de l'organisation
Technologies de l'information
Logiciel-service
Compétences en communication
CompTIA A+
Négociation
Gestion du temps

Description complète du poste

Position: Specialist, Information Technology

Position Summary:

ReturnPro is looking for a result driven, team and detail orientated, organized IT Support Specialist. The IT Support Specialist will assist with internal network changes and hardware implementations, troubleshooting, and maintenance of Information Technology (IT) systems. Assist with helpdesk related calls, emails, and tickets. This position requires understanding of networking, hardware, and infrastructure technologies.

Primary Responsibilities:

This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position.

Provide training and technical support to internal employees
Provide support for all desktop and laptop computers, associated peripherals (printers, fax, scanners, etc.), and end-user software through our internal help desk
Prepare estimates used by management for purposes of planning, organizing, and scheduling work
Provide training to new employees and other training sessions as required
Implement and maintain computer hardware, including but not limited to, servers, workstations, and accessories
Regularly evaluate our IT systems to ensure they meet the necessary demands
Assist directors and managers with network administration tasks
Educate teammates about network security and best practices for computer usage
Install, update, and troubleshoot software used within the organization
Install and troubleshoot network-related equipment such as patch panels, switches, and cabling
Administer telephone communications for internal staff including cellular and internal phone system
Utilize internal asset control systems to maintain software and hardware licenses and inventories
Help to maintain current security standards and assist in the ongoing development of our security infrastructure
Work with IT Lead on network engineering to support best practices for the network infrastructure
Assist in hardware and software deployment projects and rollouts
Facilitate the on-boarding and off-boarding of teammates
Interact with third-party service providers and vendors as needed to support core duties

Requirements:

Ability to explain technical issues to technical and nontechnical staff
A+ Certified
Network, Cisco, or CompTIA certifications preferred
Expert knowledge of Windows 10 and Office 365 troubleshooting with these and older
3+ years of experience in information technology
Familiar with a range of on-prem and SaaS software and hardware
Knowledge of hardware technology and concepts
Excellent verbal and written communication skills
Excellent interpersonal, negotiation, and conflict-resolution skills
Excellent organizational skills and attention to detail
Ability to act with integrity, professionalism, and confidentiality
Strong time management and project management skills
Demonstrated initiative
Ability to think creatively and problem-solve when faced with new challenges
Ability to work independently, multi-task, and deliver quality work in an efficient manner
Ability to manage competing priorities
Ability to succeed in a team environment
Qualified candidates will align with ReturnPro’s core values, bringing collaboration, adaptability, and innovation to every aspect of their work while fostering sustainable, people-centric solutions

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