Location: Kelowna, BC
Job type: Full-time, Permanent
Schedule: 40 hours per week
Pay: $65,000 per year
Additional pay: Performance-based incentives
Reports To: Okanagan Operations
Direct Reports: Customer Service Supervisors, Customer Service Representatives, Service Representatives, Shuttle Drivers, and other location team members as assigned
Position Summary
Devon Transport Ltd. operating as Budget Car & Truck Rental is seeking a dynamic and results-driven manager to lead the daily operations of our Kelowna location. The Location Manager is responsible for delivering exceptional customer service, maximizing revenue and profitability, managing fleet utilization, developing high-performing teams, and ensuring operational excellence across all aspects of the business.
Key Responsibilities
- Leadership & Team Development
- Customer Experience & Service Excellence
- Sales & Revenue Growth
- Fleet Management & Operational Excellence
- Financial & Business Management
- Airport Operations & Compliance
Qualifications
- Minimum 3–5 years of progressive leadership experience.
- Strong customer service, sales, and relationship-building skills.
- Experience managing budgets, payroll, scheduling, and performance metrics.
- Valid Class 5 Driver's License.
- Airport rental car management experience preferred.
Key Performance Indicators (KPIs)
- Medallia VOTC and NPS Scores
- Incremental Revenue Totals
- Daily Incremental Revenue Average
- Fleet Utilization and Availability
- Employee Development and Retention
- Revenue Growth and Expense Control
Working Conditions
Fast-paced airport environment requiring flexibility to work varying schedules, including evenings, weekends, and holidays.
Pay: $65,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- RRSP match
- Wellness program
Work Location: In person
