Job Summary
We are seeking a dedicated and customer-focused Service Advisor to join our automotive dealership team. The Service Advisor acts as the primary point of contact between customers and our service department, ensuring a smooth and efficient process for vehicle repairs and maintenance. The ideal candidate will possess strong communication skills, automotive knowledge, and a passion for delivering exceptional customer service. Experience in dealership operations, mechanic work, or automotive repair is highly desirable to effectively assist customers and recommend necessary services.
Responsibilities
- Greet customers promptly and professionally upon arrival at the service department.
- Listen carefully to customer concerns and accurately document vehicle issues.
- Provide detailed explanations of recommended repairs and services, ensuring customer understanding.
- Prepare repair orders with accurate descriptions of work needed, parts required, and estimated timeframes.
- Coordinate with technicians to prioritize repairs and ensure timely completion of services.
- Upsell additional maintenance or repair services that benefit the customer's vehicle health while maintaining integrity.
- Handle cash transactions accurately and process payments efficiently.
- Follow up with customers regarding vehicle status, additional needs, or future service appointments.
- Maintain a thorough knowledge of dealership promotions, financing options, and service packages to assist in sales efforts.
- Ensure all customer interactions are handled professionally, fostering trust and satisfaction.
Requirements
- Previous experience as a Service Advisor in an automotive dealership or repair shop is preferred.
- Dealership experience, mechanic experience, or mechanical knowledge is highly advantageous.
- Strong customer service skills with the ability to communicate technical information clearly and effectively.
- Sales experience with a focus on upselling services while maintaining ethical standards.
- Ability to handle cash transactions accurately and responsibly.
- Familiarity with automotive repair processes and terminology is beneficial.
- Excellent organizational skills with attention to detail in documentation and follow-up tasks.
- Professional appearance and demeanor, with a commitment to providing outstanding customer experiences.
Pay: $28.00-$35.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
Work Location: In person
