Job Overview:
As an Order Entry/Customer Associate for our Internet Service Provider, you will play a crucial role in ensuring smooth order processing and delivering exceptional customer service. You will handle customer inquiries, process service orders, and assist with billing and technical support requests.
Responsibilities:
Order Processing & Data Entry:
- Accurately enter and process customer orders for internet services, upgrades, and modifications.
- Ensure timely and error-free order submission to the provisioning team.
Customer Support:
- Respond to customer inquiries via phone, email, or chat regarding service orders, billing, and technical issues.
- Escalate complex technical issues to the appropriate teams.
Billing & Account Management:
- Process payments, update billing information, and resolve billing discrepancies.
- Assist with service cancellations, refunds, and retention efforts.
Qualifications:
High school diploma or equivalent.
Strong communication and customer service abilities.
Basic computer skills.
Strong attention to detail and organizational skills.
Ability to multitask and work under deadlines.
Pay: $21.87-$25.84 per hour
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Flexible schedule
- Life insurance
- Paid time off
Work Location: Hybrid remote in Kingston, ON K7L 1H1
