Job Description: Server
Your role as a Server at The Breeze is to be the heart of the guest experience. It's about more than just delivering food; it's about creating a comfortable and personal environment where guests feel welcome and connected. We want you to be yourself and let your passion for exceptional service shine. Your positive attitude and dedication are what make a lasting impression and keep guests coming back.
Competencies
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Collaboration and Communication: Demonstrates strong collaborative skills by actively listening and conveying information clearly and respectfully. You work harmoniously with colleagues to ensure a smooth and cohesive service experience for every guest.
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Passion for Guest Experience: provides exemplary service in order to build rapport with each guest, using an attentive approach to ensure each order is presented as expected and creating moments that feel thoughtfully crafted for the individual
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Time Management: effectively manages time to balance service needs while prioritizing tasks, ensuring that every guest feels attended to
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Adaptable: can address guest issues or special requests with quick thinking and resourcefulness
Detailed Responsibilities
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Knowledge of the restaurant including all products, menus and promotions, and communicates information in appealing and informative manner to all guests
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Knowledge of the hotel property including location details, area information, amenities and hours of operation
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Table service: taking orders, answering menu and beverage inquiries, explaining daily features, placing orders with kitchen while following all standards as it pertains to each task
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Banquets and event service
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Ensure food is presented with exceptional level of detail prior to delivering to guests
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Delivery of food & beverage to tables in dining areas
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Support In-Room Dining service
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Processing bills and taking payments in a timely manner
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Handling guest concerns and queries with and without the support of the management team
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Provide highest level of professionalism in all guest or team member interactions
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Clearing, setting, and polishing of tables, glassware and utensils
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Maintaining cleanliness and organization of service equipment; such as coffee and ice machines, refrigeration, carts, or A/V equipment and other electronics
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Preparation of dining room service stations before, after and during each service
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Maintain overall cleanliness of dining room, common areas and extensions of the greater property when in-use (i.e. patio, rooftop, event spaces and other outdoor areas)
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Perform on-going side duties, complete checklists and other tasks as assigned on each shift
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Proper adherence to cash handling procedures as outlined in company policies
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Correct use of POS system; adhering to all company standards and policies
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Maintain the highest standards of personal hygiene and abide by uniform standards/dress code
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Answering phones and assisting guests with product, event, reservation and other inquiries
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Attend staff meetings and training seminars as required
