Are you leading a successful service department but finding yourself limited by bureaucracy, outdated systems, or a lack of opportunity to influence the direction of the business?
We're conducting a confidential search for an experienced Service Division Manager to join an established, financially strong mechanical contractor with a reputation for quality and long-term customer relationships. This role offers the opportunity to oversee the day-to-day operations of the Service Division while helping shape its long-term growth and success.
If you've built teams, developed technicians, improved operational performance, and take pride in delivering exceptional customer service, we'd like to speak with you.
What You'll Be Responsible For
- Providing leadership to a team of technicians, field leaders, dispatch, and administrative staff.
- Driving a culture of accountability, professionalism, safety, and continuous improvement.
- Managing the day-to-day operations of a busy service department.
- Improving technician utilization, scheduling efficiency, and customer response times.
- Monitoring KPIs including revenue, gross margin, labour productivity, callback rates, maintenance agreement performance, and customer satisfaction.
- Supporting recruitment, onboarding, coaching, succession planning, and performance management.
- Working closely with sales, estimating, operations, and finance to achieve business goals.
- Building strong relationships with residential and commercial customers.
- Identifying operational improvements that increase efficiency, profitability, and employee engagement.
We're Looking For Someone Who Has
- 5+ years of leadership experience managing a service department within plumbing, HVAC, mechanical, facilities maintenance, or a related service business.
- A proven history of building high-performing teams.
- Strong financial and operational acumen.
- Experience managing budgets, labour performance, and departmental KPIs.
- Excellent communication and leadership skills.
- The ability to make decisions quickly while balancing customer expectations with business objectives.
- Experience leading change and improving processes.
A technical background in the mechanical trades is considered an asset but is not required if you have demonstrated success leading technical teams.
What You'll Receive
- Competitive compensation and performance-based bonus.
- Comprehensive health and dental benefits.
- Retirement savings program with employer contributions.
- Paid professional development.
- An opportunity to influence strategy, not just operations.
- An opportunity to influence strategy, improve operations, and make a lasting impact within a growing organization.
Confidentiality
This search is being conducted confidentially. We understand that many qualified candidates are currently employed and exploring opportunities discreetly. All inquiries and applications will be handled with the utmost confidentiality.
If you're ready for a leadership opportunity where your experience can have a lasting impact, we'd welcome a confidential conversation.
Pay: $80,000.00-$120,000.00 per year
Benefits:
- Company events
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care
Work Location: In person
