Job Summary
We are seeking a personable Front Desk Receptionist to serve as the first point of contact for Prota Clinic. The ideal candidate will possess excellent communication skills, a welcoming demeanor, and strong organizational abilities. In this role, you will assist front desk operations, handle multi-line phone systems, and provide exceptional customer service to clients, visitors, and staff. Your proactive approach and attention to detail will ensure smooth daily operations and a positive experience for everyone who enters our clinic.
- Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly.
- Manage multi-line phone systems efficiently, directing calls to appropriate departments or personnel.
- Maintain a professional and organized front desk area, including filing, data entry, scanning documents into the EMR (LibreMD or Juvonno EMR), point of sale transactions, and third party insurance.
- Handle appointment scheduling, calendar management.
- Perform clerical duties including filing, photocopying, faxing, and maintaining accurate records.
- Provide customer support by addressing inquiries via phone or email with professionalism and courtesy.
- Support office management activities by maintaining office supplies inventory.
- Ensure adherence to phone etiquette standards and maintain a high level of professionalism at all times.
Skills
- Strong computer literacy with proficiency
- Excellent organizational skills with the ability to prioritize tasks effectively in a fast-paced environment.
- Exceptional customer service skills combined with professional phone etiquette.
- Previous office experience in clerical or administrative roles is desired; healthcare or physiotherapy receptionist experience is a plus.
- Typing skills ( 30-40 wpm) along with attention to detail
- Ability to manage time efficiently while handling multiple responsibilities simultaneously.
- Knowledge of medical or physiotherapy receptionist duties including calendar management is an asset, but not required. Join our team as a Front Desk Receptionist to create a welcoming environment while supporting our organization through your professionalism and organizational expertise!
Job Type: Full-time
Pay: $18.00-$20.00 per hour
Expected hours: 40 per week
Benefits:
Work Location: In person
