Samsic is HIRING – ATW TRAINER/TRAINING
We are looking for an ATW TRAINER/TRAINING to support our United team at the Toronto Pearson station. The successful candidate will be an energetic, positive, professional, and self-motivated individual providing exceptional operational support.
About Samsic Assistance Canada Inc.
Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec. At Toronto Pearson, we are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of Canada’s largest airport.
Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.
"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic: Leader des services aux entreprises en Europe et dans le monde
Samsic Assistance Canada offers competitive salary packages, an incredible work environment, and career advancement opportunities.
This position will be based at the address below:
6301 Silver Dart Dr, Mississauga, ON L5P 1B2 | Toronto Pearson International Airport
For more information about our company, visit our websites at:
www.samsic.aero or www.samsic.com
The ATW Trainer is responsible for delivering and maintaining high-quality training across ATW operational areas following SAMSIC training materials, ensuring full compliance with procedures, safety management system (SMS) principles, and IATA ISAGO standards.
The position ensures all ATW personnel are competent, certified, and equipped to perform duties safely and efficiently in alignment with customer airline requirements and regulatory expectations.
Roles and Responsibilities:
Training Delivery & Assessment
- Conduct theoretical and practical training sessions for all assigned domains (passenger service) using approved SAMSIC materials.
- Facilitate recurrent, refresher, and initial training in compliance with regulatory and airline requirements.
- Conduct theoretical and practical assessments to validate staff competence and performance readiness.
- Ensure consistency and accuracy in training delivery, reflecting current operational and safety procedures.
Training Material Management
- Use and maintain authorized training materials, forms, and tools as approved by the training and quality departments.
- Identify and report inaccuracies, outdated content, or improvement opportunities in training documentation.
- Participate in the development, standardization, and periodic update of training materials to reflect operational or regulatory changes.
- Contribute feedback to ensure harmonization between training content and station standard operating procedures (SOPs).
Training Administration
- Coordinate training schedules in collaboration with the Station Manager and Training Planner to meet operational and compliance needs.
- Maintain complete and accurate training records, including attendance, assessments, and certification data.
- Submit training documentation promptly to the Training Manager for validation and database entry.
- Support internal and external audits by ensuring traceability and accessibility of all training-related evidence.
Operational Oversight & Continuous Improvement
- Actively observe operational activities in passenger service areas to identify skill or knowledge gaps.
- Provide on-the-spot coaching and corrective instruction to reinforce safety, service, and procedural compliance.
- Participate in incident or non-conformance reviews when training-related causes are suspected.
- Promote a culture of continuous improvement through regular communication with station management and safety teams
Qualifications:
Education & Certification
- Certified “Train the Trainer” (TTT) qualification or equivalent instructional certification.
- Authorized and current certification for the specific training courses delivered (e.g., Passenger Service, SMS Awareness, Dangerous Goods Awareness).
Experience & knowledge
- Minimum of 12 months of experience in training and/or operational supervision within passenger services.
- Demonstrated knowledge of IATA AHM, ISAGO standards, and local civil aviation regulations.
Skills & Attributes
- Excellent communication, facilitation, and interpersonal skills.
- Strong knowledge of safety, operational, and customer service standards.
- Ability to present to audience with an educational approach.
- Analytical mindset with attention to procedural detail and compliance.
- Ability to coach and mentor operational teams effectively.
- Proficient in Microsoft Office and capable of maintaining electronic training records and reports.
Conditions of Employment
Candidates must be eligible to work in Canada at the time any offer of employment is made, and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Employment Equity
Samsic Assistance Canada is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. The Company encourages applications from all qualified candidates, including women, members of visible minorities, and others who may contribute to diversification.
Accessibility
Samsic Assistance Canada aims to enhance diversity among its employees. We are committed to ensuring our recruitment processes are accessible and offer accommodations as needed for applicants. If you anticipate requiring accommodations during the interview process, please reach out to [email protected]
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- training/supervisory: 1 year (required)
Licence/Certification:
- Train the Trainer (TTT) (required)
Work Location: In person
