· Job Functions:
· Greet customers warmly and ascertain problem or reason for calling
· Open and maintain customer accounts by recording account information
· Manage large amounts of incoming calls
· Identify and assess customers' needs to achieve satisfaction
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
· Use computer skills to schedule service appointments, verify account information, process payments
· Answer questions about warranties
· Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
· The target is to ensure excellent service standards and maintain high customer satisfaction.
· Requirements:
· Proven customer support experience
· Strong phone contact handling skills and active listening
· Excellent communication and presentation skills
· Ability to multi-task, prioritize and manage time effectively
· Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area.
· Skills & Abilities:
· Customer Service
· Documentation Skills
· Listening Skills
· Phone Skills
· Resolving Conflict
· Multitask
· Patience
· Empathy
· Phone skills
· Positive Attitude
· Attention to Detail
· People Oriented
· Problem Solving
· Ability to Work Under Pressure
· Computer Skills
· Job Types: Full-time, Permanent
· Experience:
- Customer Service: 1 year (Preferred)
Job Types: Full-time, Permanent
Pay: $18.00-$20.00 per hour
Benefits:
- Dental care
- Extended health care
Work Location: In person
