Location:
Edmonton, AB, CA, T6H 1J5
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Req ID: 55109
Jobs by Category: Technology Solutions
Job Function: Technology
Status: Full Time
Schedule: Regular
Description
About the Role
We are seeking a dynamic Field Manager to lead a frontline team of 15-20 technicians, driving our 2026 North Stars of "Purposeful Growth & Value" and "Unwavering Customer Focus".
This position plays a crucial role in empowering Field Technicians, adapting on the fly to operational challenges, relaying critical information up the chain, and acting as a frontline sales leader. You will be the execution leader in the field, responsible for directing daily operations and protecting the customer experience. By maximizing customer value and wallet share, you will help us evolve into an EBITDA-positive growth engine
Key Responsibilities
Team Leadership, Sales Coaching & Development
Conduct dedicated team coaching, including 1:1s, ride-a-longs, and career development
sessions to build both technical and sales competencies
Drive technician engagement and lead the local execution of engagement and recognition plans
Lead daily technician performance, addressing immediate performance issues and coaching the team on identifying customer needs to maximize field sales opportunities
Participate in peer-to-peer mentorship and national or provincial primeships
Service & Sales Excellence
Manage key programs in the field, specifically driving our ASPIRE sales program, alongside FTRS and repair reduction initiatives
Champion sales leadership by motivating technicians to meet or exceed ASPIRE targets and seamlessly blending service delivery with revenue generation
Own day-to-day business operations, issue resolution, and in-day customer escalations
Monitor productivity metrics, conduct Voice of the Customer (VOC) check-ins, and own direct customer relationships
Support ad hoc sales requests and collaborate cross-functionally to capture new business directly from the field
Operational Management & Strategic Alignment
Execute mandatory Start of Day interlocks with dispatch and participate in weekly operational huddles
Track and report team expenses while actively submitting necessary budget requests
Lead routine safety reviews and ensure complete technician compliance with financial and operational policies
Build and maintain strong relationships with local community stakeholders to champion a
community-first approach
Report field-level insights upward to directors to help shape broader regional sales and service strategies
Qualifications
Required Qualifications
5+ years of experience in telecommunications or related field service operations
Proven leadership experience managing technical teams and driving operational and sales execution
Advanced problem-solving capabilities, specifically in operational triage, real-time decisionmaking, and closing field-level business
Advanced knowledge of English is required to interact with internal and external parties, as well as to navigate IT tools with English-only interfaces on a national scope
Required Skills
Outstanding communication skills with the ability to provide rapid alignment during exception days
Strong organizational skills for managing time, attendance tracking, and fleet or corporate card procedures
Crisis management expertise to handle operational escalation support effectively while
maintaining a customer-centric focus
Preferred Qualifications
Experience with field service management software and sales tracking tools
Bilingual capabilities (English/French)
Salary Range: $86,000-$136,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …
Job Type: This is for a current vacancy
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
