Location: Hamilton, ON – The MechaniX Auto Shop
About Us
The MechaniX Auto Shop is a growing, customer-focused automotive repair shop in Hamilton. We pride ourselves on quality work, honest service, and building long-term relationships with our clients. As we continue to expand, we’re looking for a reliable and friendly Administrative Assistant to help manage the front end of our operations.
Position Overview
We’re seeking a highly organized, people-oriented professional who can confidently manage customer interactions, coordinate with mechanics, and support daily shop operations. This role is key to ensuring a smooth workflow and exceptional customer experience.
Key Responsibilities
- Greet and assist walk-in customers in a friendly, professional manner
- Manage incoming calls, emails, and customer inquiries
- Maintain relationships with past clients and ensure excellent follow-up
- Coordinate with mechanics regarding ongoing jobs and scheduling
- Organize and manage paperwork, invoices, and service records
- Assist in upselling services and promoting maintenance packages
- Help retain customers by delivering outstanding service experiences
- Follow up with new leads and inquiries
- Support basic social media activity (posting updates, engaging with customers)
- Work closely with the Shop Manager to oversee daily operations
What We’re Looking For
- Strong customer service and communication skills (Fluency in English is a Must)
- Friendly, outgoing personality with a positive attitude
- Ability to upsell and build long-term customer relationships
- Highly organized and able to multitask in a fast-paced environment
- Comfortable working with technology and office systems
- Team player who can coordinate effectively with mechanics and management
- Previous experience in an administrative or automotive environment is an asset
Why Join Us?
- Supportive and growing team environment
- Opportunity to grow with the business
- Dynamic, fast-paced workplace
- Be a key part of building customer relationships and shop success
Pay: $19.00-$20.00 per hour
Benefits:
Ability to commute/relocate:
- Hamilton, ON L8L 2W7: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you comfortable with a work schedule with hours that varies between 7am to 7 pm?
- Are you a Canadian Citizen or PR holder?
Language:
Location:
- Hamilton, ON L8L 2W7 (required)
Work Location: In person
