ABOUT THE COMPANY
With over 100 years of experience, Law-Marot-Milpro (LMM) is a leading manufacturer of high-performance solutions for grain drying, cleaning, and processing applications. Proudly Canadian, we are recognized for delivering engineered solutions across the agri-processing industry.
With a strong foundation in Eastern Canada, we are executing a strategic expansion across Western Canada through our growth initiative, “Prairie Elevation”, including the development of a long-term operational footprint in Winnipeg.
As we continue to grow, we are investing not only in our products and manufacturing capabilities, but also in delivering exceptional customer experience throughout the entire lifecycle of every installation.
ABOUT THE OPPORTUNITY
We are seeking a Winnipeg-based After Sales & Customer Success Coordinator to lead the day-to-day operation of our North American after-sales function.
This is more than a traditional customer service role. Reporting to the Commercial Director, you will provide hands-on leadership to the after-sales team while driving operational excellence, strengthening customer relationships, and supporting the continued growth of our aftermarket business.
You will oversee customer service, warranty administration, technical support, spare parts sales, quotations, and service coordination, ensuring every customer interaction reflects the professionalism and quality that define the Law-Marot-Milpro brand. Working closely with customers and cross-functional teams, you will coach your team, improve processes, resolve complex issues, and help deliver an exceptional customer experience.
At Law-Marot-Milpro, we believe our reputation is built not only by the equipment we manufacture, but by how we support our customers after the sale. With a large installed base across North America and ambitious growth plans, this is an exciting opportunity to help strengthen customer relationships, expand our aftermarket business, and establish Law-Marot-Milpro as the industry benchmark for customer service and technical support.
As a proud French-Canadian company, fluency in both English and French (written and spoken) is required.
RESPONSIBILITIES
Supervision & Leadership
· Lead, coach, and support the North American after-sales team, establishing clear expectations, priorities, and performance standards.
· Assign workloads, provide ongoing feedback, and foster a culture of accountability, collaboration, and continuous improvement.
· Support onboarding, training, and professional development of after-sales personnel.
After Sales Operations
· Oversee the daily coordination of customer inquiries, technical support, warranty claims, service requests, quotations, and spare parts activities.
· Develop and improve processes that ensure customer requests are documented, prioritized, tracked, and resolved efficiently.
· Monitor workflows, KPIs, and dashboards to improve response times, customer satisfaction, warranty performance, and operational efficiency.
· Maintain accurate customer, quotation, service, and warranty records while identifying recurring issues and implementing corrective actions with cross-functional teams.
Customer Success
· Build strong customer relationships and ensure every interaction reflects the professionalism and quality of the Law-Marot-Milpro brand.
· Resolve customer concerns while balancing customer satisfaction with company policies and commercial objectives.
· Identify opportunities to improve the customer experience and grow aftermarket parts, service, maintenance, and equipment upgrade opportunities.
Warranty Administration
· Lead warranty review meetings and coordinate claims through to resolution with customers, suppliers, engineering, manufacturing, and service teams.
· Ensure warranty matters are managed professionally, consistently, and in accordance with company policies while analyzing trends to reduce recurring issues.
Commercial Coordination
· Support the Commercial Director by coordinating quotation activity, reviewing commercial documentation, and maintaining visibility throughout the sales pipeline.
· Support contract administration and ensure the consistent application of pricing, freight, payment terms, warranties, and contractual conditions.
· Assist in the ongoing development of CRM systems and commercial processes that improve visibility, accountability, and operational effectiveness.
WORK ENVIRONMENT
This is a Winnipeg-based, in-office position that works closely with local team members and collaborates virtually with colleagues in Quebec. Occasional travel within North America may be required.
QUALIFICATIONS
· Minimum five years of experience in customer service, aftermarket operations, technical sales, project coordination, customer success, or commercial operations within an industrial or manufacturing environment.
· Previous supervisory or team leadership experience.
· Demonstrated ability to lead customer-facing operations, improve processes, and coordinate multiple priorities in a fast-paced environment.
· Strong organizational, leadership, coaching, and conflict resolution skills.
· Experience developing and monitoring KPIs, dashboards, and operational reporting.
· Commercial awareness with the ability to identify opportunities for aftermarket growth.
· Experience with CRM, ERP, or service management software; experience with Lean, Six Sigma, or continuous improvement methodologies is an asset.
· Understanding of industrial equipment, grain handling, feed manufacturing, fertilizer handling, or related industries is an asset.
· Excellent written and verbal communication skills.
· Bilingual (English and French) is required.
PERSONAL ATTRIBUTES
The successful candidate will be:
· A customer-focused leader with a passion for delivering exceptional service.
· An organized and proactive supervisor who enjoys building structure and improving processes.
· A strong communicator who builds trust, coaches others, and fosters collaboration.
· Calm under pressure and confident resolving complex customer and team situations.
· Results-oriented with a strong sense of ownership, accountability, and continuous improvement.
· Adaptable and comfortable working in a growing organization where priorities continue to evolve.
WHY JOIN LAW-MAROT-MILPRO
· Be part of a respected Canadian manufacturer executing a strategic North American expansion.
· Play a key leadership role in strengthening our after-sales organization and delivering an exceptional customer experience.
· Join a collaborative, technically driven team where your ideas, initiative, and contributions will have a direct and lasting impact.
Pay: $70,000.00-$90,000.00 per year
Benefits:
- Casual dress
- Company events
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Wellness program
Work Location: In person
