About Excel Restoration
Excel Restoration is a trusted leader in property restoration, committed to helping clients recover from unexpected damage with compassion, efficiency, and professionalism. We specialize in restoring homes and businesses affected by fire, water, mould, wind and other disasters.
Position Overview
As a Contents Technician, you will be the face of Excel Restoration for clients who have experienced property damage. You will be responsible for documenting, packing, transporting, and managing personal and commercial contents affected by loss. This role requires strong attention to detail, physical capability, and a customer-first mindset.
Key Responsibilities
- Compile detailed photos and written inventory of affected contents
- Conduct thorough assessments of affected areas
- Safely pack and transport items from loss sites to storage or cleaning facilities
- Identify claim damaged content and document accordingly
- Dispose of non-restorable items in accordance with company and environmental guidelines
- Retrieve and deliver stored items as needed
- Be able to walk, stand, climb ladders and lift up-to 30lbs for prolonged periods
- Maintain cleanliness and organization of warehouse and off-site storage units
- Communicate professionally with clients, insurance adjusters, and team members
- Follow all safety protocols, including PPE usage and hazard awareness
Qualifications
- Previous experience in restoration, moving, or cleaning industries
- Physically fit and able to lift/move heavy items and work in challenging environments
- Comfortable working at heights and in confined spaces
- Willingness to work in compromised conditions (e.g., mould, smoke, contaminated water)
- High school diploma or equivalent
- Clean criminal record check
- Valid Class 5 driver’s license with clean abstract (preferred)
- IICRC certifications (e.g., WRT, AMRT, CDS) are an asset
- Strong work ethic, punctuality, and integrity
- Professional appearance and demeanor
Skills & Abilities
- Excellent customer service and communication skills
- Ability to follow instructions and work independently or as part of a team
- Strong organizational skills and attention to detail
- Problem-solving mindset and adaptability to changing priorities
- Familiarity with restoration industry terminology and practices
- Valid Class-5 driver's license is MANDATORY
Job Type: Full-time
Pay: $22.00-$28.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
Work Location: In person
