Job Description:
As a Fraud Dispute Analyst, you will handle calls from clients wishing to dispute transactions on their accounts. Your primary mission will be to guide clients through the dispute process, playing a key role in fraud prevention and in protecting the financial interests of both our clients and the bank.
Compensation:
Starting salary is $26.50 per hour.
Your Role:
- Answer calls from clients disputing transactions on their accounts
- Support clients with concerns related to disputed transactions
- Analyze suspicious transactions and provide detailed assistance throughout the dispute process
- Build trust with clients, internal colleagues, and partners
- Refer clients to specialized colleagues when needed
Your Team:
Within the Fraud Prevention and Detection sector, you’ll be part of a dynamic team of 22 colleagues and report to the director. Our team stands out for its curiosity and commitment to fulfilling our mission. We make a positive impact in people’s lives through the fraud and dispute process.
The call center operates Monday to Friday, 8:00 AM to 8:00 PM, and you must be available full-time (37.5 hours/week) during these hours. Your work schedule will vary and be provided three weeks in advance.
Training and Development:
Your onboarding includes approximately 4 weeks of daytime training, followed by 2 weeks of hands-on training supported by expert colleagues.
Our training is based on learning by doing, helping you master your role. You’ll benefit from access to colleagues with diverse expertise and backgrounds, enriching your development.
Career growth opportunities include advancement within your role, promotions, and mobility within the sector. We encourage internal mobility.
Requirements:
- High school diploma
- Experience in customer service or advisory roles
- Ability to support clients and make decisions
Skills:
Agility, Learning Agility, Fraud Risk Analysis, Client Focus, Relationship Building, Communication, Diversity & Inclusion, Empathy, Proposal Generation, Digital Skills, Humility, Initiative, Emotional Intelligence, Results-Oriented, Resilience, Accountability, Attention to Detail, Teamwork.
