Overview
We are seeking a professional and organized Front Desk Agent to join our team. This role is essential in providing exceptional customer service, managing administrative tasks, and ensuring smooth daily operations at our office. The ideal candidate will possess strong clerical skills, proficiency with office software, and excellent communication abilities to support both clients and staff effectively.
Duties
- Greet visitors and clients promptly, professionally, and courteously at the front desk
- check in and out guests and make reservations
- assist in the bell department as needed.
- Manage multi-line phone systems, screen calls, and direct inquiries appropriately
- Handle data entry tasks accurately using Microsoft Office, Google Workspace, and QuickBooks
- Maintain organized filing systems, both digital and physical, including medical or dental records if applicable
- Perform clerical duties such as photocopying, proofreading documents, and managing correspondence
- Support administrative functions including appointment scheduling and calendar management
- Provide customer support by addressing inquiries via phone or in person with excellent phone etiquette
- Ensure the front desk area remains tidy and organised throughout the day
- Cross-train in the Bell department to assist in covering shifts as needed
Requirements
- Proven office experience with strong organisational skills and attention to detail
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry skills
- Experience with multi-line phone systems and excellent phone etiquette
- Clerical or administrative experience an asset
- Strong typing skills with high accuracy; proofreading abilities are beneficial
- Excellent customer service skills with a friendly and professional demeanor
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Prior experience in customer support or front desk roles required
This position offers an opportunity to be an integral part of our team while developing valuable administrative skills in a professional setting.
Pay: $16.50-$17.50 per hour
Work Location: In person
