As a Front Desk Agent, you will courteously and efficiently handle guest arrivals and departures that include engaging in conversation, taking hotel room reservations, and processing payments. You will be able to win guests with your personable demeanor and your conversational skill. You will provide our guests with personal service and attention that exceeds their expectations which will encourage them to come back.
Other Duties and responsibilities for our Front Desk Agent will include:
- Greet guests
- Books guests into their rooms according to their reservations, requests and availability
- Provides guests with resort and facility information
- Takes room reservations when needed
- Performs cashier duties, processing payments and foreign currency exchange
- Handles telephone and fax messages for guests
- Coordinates any special services requested such as laundry, room service and additional room inventory
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed.
Successful candidates will demonstrate the following qualifications:
- Exceptional interpersonal and communications skills
- Guest service experience
- Ability to obtain the criminal background check
- Ability to handle multiple tasks and projects at one time
- Ability to stand for long periods of time
- Computer literacy in MS Office; Opera an asset
- Front Desk experience an asset
- Serving It Right Certification or the ability to achieve a Serving It Right Certification
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
- A willingness to learn, develop and achieve new skills for personal and professional development
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
Candidates must be ready and willing to work a flexible schedule including mornings, afternoons, evenings, overnights, weekends and statutory holidays. The scheduled hours of work will be based on business needs.
Great Canadian Gaming Corporation (“Great Canadian”) has sold River Rock Casino Resort (“RRCR”) to Petroglyph Development Corp. (“PDG”). RRCR is operated by Lahal Management (“Lahal”), a subsidiary of PDG.
This position is being posted on Great Canadian’s recruiting platform as an accommodation to PDG and/or Lahal in connection with the transition of the business and will provide some screening services. PDG and/or Lahal are solely responsible for recruitment, candidate selection, interviewing, hiring decisions, offers of employment, and all employment-related matters concerning this position.
Great Canadian is not the employer for this role and will not participate in the recruitment or hiring process, other than facilitating the collection, initial screening, and transfer of applicant information to PDG and/or Lahal for their recruitment purposes. The recruitment process, any employment offer, and any resulting employment relationship will be solely between the successful candidate and PDG and/or Lahal.
By applying for this position, you acknowledge and agree that: (a) this position is being recruited for by PDG and/or Lahal, and not by Great Canadian; (b) any personal information submitted in connection with the application process will be collected through Great Canadian’s recruiting platform on behalf of PDG and/or Lahal and disclosed to PDG and/or Lahal for the purposes of evaluating candidacy, administering the recruitment and hiring process, and related employment purposes; (c) following disclosure to PDG and/or Lahal, the applicant’s personal information will be collected, used, disclosed, stored, and retained by PDG and/or Lahal in accordance with its own privacy policies and practices; and (d) Great Canadian is not responsible for, and has no control over, the recruitment, hiring, employment, or privacy practices of PDG and/or Lahal following such disclosure. Applicants should review the applicable privacy policies of PDG and/or Lahal before submitting an application: Great Canadian Privacy Statement PDG Privacy Statement
