Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
As part of the IT Infrastructure Services department, the Network Operations Centre (NOC) installs, maintains and supports the networking, Wi-Fi, and phone systems for the University across all three campuses. The NOC team also provides support for the electrical, cooling and building management systems used by both the SFU administrative and research computing systems in data centres at all three campuses.
About the Role
This Network Technologist role provides on-site support across the Surrey and Vancouver campuses, with responsibilities evenly split between the two locations. The position follows established processes and procedures of the Network Operations Centre (NOC) team based at the Burnaby campus.
The Network Technologist installs, maintains, troubleshoots, and resolves issues related to network hardware supporting services for the SFU community and external clients. Acting as a second-level support resource, the role manages tickets related to data communication across a large institutional network, including wired and wireless infrastructure, servers, voice and security systems, and remote environments. Responsibilities include conducting network tests, configuring switches and routers, modifying network configurations, and supporting the organization and monitoring of network and data centre infrastructure.
The ideal candidate is detail-oriented and a technically adept professional with strong foundations in networking, troubleshooting, and operational support. Demonstrates excellent analytical and problem-solving skills, with the ability to diagnose and resolve issues in complex campus and data centre environments. Possesses excellent knowledge of network infrastructure, Wi‑Fi technologies, network monitoring tools, and structured network cabling. Maintains a proactive, hands-on approach and follows established procedures with precision. Communicates effectively and collaborates well within team environments. Adaptable and dependable, with a strong commitment to service reliability, safety, and continuous improvement in a fast-paced operational setting.
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