Job Overview
Top Out Climbing Co-op is looking for a motivated and community-focused Climbing Gym Manager to oversee daily operations and help shape the long-term growth of our facility. This role combines leadership, customer service, and administrative responsibilities to ensure that members and guests experience a safe, welcoming, and engaging climbing environment.
The ideal candidate is passionate about climbing, highly organized, and excited to build community while supporting the co-op’s mission and business plan.
Key Responsibilities
- Oversee gym operations, including most front desk shifts (at least one weekend shift)
- Deliver excellent customer service and ensure a positive member experience
- Supervise, schedule, hire, and train gym staff; fill in shifts if necessary
- Manage company email and respond within 48 hours
- Perform regular safety inspections
- Update website and social media with relevant programs and events
- Support the development and implementation of programming and special events
- Attend monthly Board of Directors meetings
Training, Education, and Experience
- 2-3 years of customer service experience/experience working with the public
- Experience working point of sale (e.g. Square)
- Experience working RockGymPro, teaching belay classes, and ACMG Level 1 are all an asset, but not required
Knowledge, Skills, and Abilities
- Knowledge of indoor rock climbing
- Strong communication and organizational skills
- Ability to motivate and inspire teammates and new climbers
- Intermediate technical skills and proficiency with Google Suite
What We Offer
- Approx. 24 hours per week, with a mix of in-gym and remote administrative work
- $23.00 to $25.00 per hour
- Three weeks of paid vacation time
- 10 paid sick days
- A free climbing gym membership
If you’re passionate about climbing and community and have the leadership skills to help our gym thrive, we’d love to hear from you! Please submit your resume to [email protected].
Pay: $23.00-$25.00 per hour
Benefits:
Work Location: In person
