Job Title – Bilingual Customer service representative
Period – 8 months (Extension/Conversion possible)
Location – Toronto, ON
Position Overview
We are seeking a bilingual Customer Service Professional (French/English) to provide exceptional customer support by handling inquiries, resolving service and billing concerns, documenting interactions, and ensuring timely follow-up. This role combines customer-facing responsibilities with administrative tasks in a collaborative, customer-focused environment.
Key Responsibilities
- Respond to customer inquiries regarding products, services, billing, and claims.
- Resolve customer complaints by processing refunds, exchanges, or billing adjustments as appropriate.
- Contact customers to provide updates on inquiries, claims, or service requests.
- Escalate unresolved issues to the appropriate internal teams.
- Accurately document customer interactions, inquiries, complaints, and resolutions.
- Follow up with customers to ensure satisfactory resolution.
Required Qualifications
- High school diploma or GED preferred.
- 2–4 years of customer service experience.
- Fluent in both French and English.
- Strong data entry and documentation skills.
- Proficiency with MS Outlook, MS Excel, and other computer applications.
- Excellent verbal and written communication skills.
- Strong attention to detail.
- Ability to work independently and manage multiple priorities effectively.
Preferred Qualifications
- Previous call center or high-volume customer support experience.
- Experience handling billing inquiries or service-related complaints.
Performance Metrics
- Customer satisfaction and issue resolution.
- Accuracy and completeness of documentation.
- Response and handling times.
- Compliance with established processes and policies.
What You'll Gain
- Opportunity to strengthen customer service and problem-solving skills.
- Experience supporting both inbound and outbound customer interactions.
- Collaborative and supportive team environment.
- Potential for contract extension and long-term career opportunities.
Interview Process
- One virtual interview
- Approximately 30 minutes
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
Note: Dexian Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes.
Thanks and Regards,
Pay: $22.00-$25.00 per hour
Work Location: Remote
