About Us:
At Cremasco Partners we are a growing leader in the insurance and benefits industry, providing comprehensive group benefits and group retirement solutions to businesses of all sizes. We are expanding our operations and are looking for a talented Administrative Assistant to join our dynamic team. With a focus on exceptional customer service, we are committed to helping our clients navigate the ever-changing world of employee benefits and group retirement with ease and expertise.
Role Overview:
As an Administrative Assistant at Cremasco Partners you will play a key role in managing and supporting a growing block of business across the Kitchener-Waterloo-Cambridge-Guelph area. You will act as the main point of contact for group benefits plan members and clients, delivering top-tier service, resolving inquiries, supporting new enrollments, and ensuring the smooth administration of benefits programs. Furthermore, you will support the advisor team with the preparation of applications, marketing packages, renewals, and other documentation. This is an exciting opportunity for someone passionate about providing high-quality service in the group benefits space while growing with a company on the rise.
Key Responsibilities:
- Client & Member Support: Provide timely, professional support to group benefits plan members and clients, responding to inquiries and resolving issues related to claims, eligibility, coverage, and plan administration.
- Plan Administration: Manage and oversee day-to-day administration of group benefits programs, ensuring accuracy and compliance with policy terms.
- Troubleshooting & Problem-Solving: Address and resolve any claims or coverage issues that arise, working closely with insurance carriers and third-party vendors to find solutions.
- Renewal Support: Assist with group benefit plan renewals by gathering necessary information, preparing documentation, and working with clients to ensure their plans meet evolving business needs.
- Reporting & Documentation: Maintain detailed records of client interactions, claims, and plan updates. Prepare reports as needed for clients or internal teams.
- Client Education: Act as a resource for clients and members, educating them on the features and benefits of their plans to maximize utilization and satisfaction.
- Collaboration: Work closely with internal and external teams, including advisors, sales, underwriting, and claims management to ensure smooth operations and client satisfaction.
- Sales: While not required there exists the ability to enhance income through fostering and cultivating sales opportunities
Qualifications:
- Experience: 2+ years of experience in group benefits administration, claims, or customer service, ideally within an insurance, benefits, or HR services environment.
- Knowledge: Strong understanding of group benefits plans, insurance products, and the claims process. Experience with various benefits software platforms is an asset.
- Skills: Excellent communication, problem-solving, and organizational skills. Ability to work both independently and as part of a team.
- Certifications: Life Insurance License, Group Benefits Associate (GBA) or other relevant industry certifications are a plus, though not required.
- Location: This is an in office position based out of the office in Guelph.
Why Join Us?
- Growth Opportunity: We are expanding, and there are many opportunities for career growth within the company as we continue to grow our business.
- Supportive Environment: Be part of a collaborative and positive team culture that values each member’s contributions and fosters continuous learning.
- Competitive Compensation: We offer a competitive salary, benefits package, and incentives to reward your hard work and dedication.
How to Apply:
If you’re ready to make an impact and grow with a forward-thinking company, we want to hear from you! Please submit your resume and a cover letter outlining your experience and why you're the perfect fit for this role to [email protected].
We look forward to reviewing your application!
Pay: $17.86-$38.84 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- RRSP match
Work Location: In person
