What it’s like to be a Northbridge Senior Claims Service Representative
As a Senior Claims Service Representative, you play a key role in delivering exceptional service to our customers and Claims team. Acting as the first point of contact for many clients, you manage incoming calls and shared inbox inquiries, supporting the First Notice of Loss (FNOL) process with professionalism, empathy, and efficiency. You provide administrative and operational support to Claims Adjusters, maintain data quality, coordinate financial and office services activities, and help ensure claims are handled smoothly from start to finish.
In addition, you serve as a mentor to Claims Service Representatives, support training initiatives, and contribute to specialized projects that drive continuous improvement across the department.
We want your talent!
If you are great at:
Delivering exceptional customer service while handling high call volumes and client inquiries
Staying organized and managing multiple priorities in a fast-paced environment
Communicating with empathy and professionalism during potentially stressful customer situations
Collaborating with team members and supporting the development of others through mentoring and knowledge sharing
Paying close attention to detail when working with claims information, financial transactions, and documentation
And you have:
Post-secondary school education and/or equivalent on the job experience
Completed or working towards CIP designation
Minimum 3 years of administrative support experience, with preference candidates in the property and casualty industry
Experience with financial support tasks, including accounts payable, accounts receivable, invoice review, and reconciliation activities
Proficiency with Microsoft Office applications, along with strong keyboarding and data entry skills
Fluently bilingual (English / French) is a definite asset
We really mean it when we say we put you first. Here are a few ways how:
Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
We help you prioritize your well‑being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs.
NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.
#LI-Hybrid #LI-SK1 #INDNB
Qui nous sommes
Nous sommes la Financière Northbridge. Nous sommes fiers d’être une société canadienne à 100 %, détenue en propriété exclusive par Fairfax Financial. Nous offrons nos services par l’entremise de nos marques Northbridge Assurance, Les assurances Federated et TruShield Assurance. Nous sommes reconnus comme étant l’une des plus importantes sociétés d’assurance de dommages des entreprises au Canada. Nos employés sont engagés à comprendre les besoins de nos clients, et nous faisons tout en notre pouvoir pour aider les entreprises canadiennes à connaître un avenir meilleur et plus sécuritaire. Nous sommes une entreprise formée de personnes passionnées qui placent les gens au cœur de leurs préoccupations. Souhaitez-vous vous joindre à une équipe qui croit en l’importance de travailler fort, et d’avoir du plaisir au travail, tout en améliorant les choses? Ne cherchez pas plus loin que Northbridge.
À la Financière Northbridge, nous avons à cœur de créer un milieu de travail inclusif où nous célébrons les employés et les accueillons comme ils sont. Peu importe qui vous êtes ou ce qui vous rend unique, nous vous accueillons à bras ouverts. Veuillez simplement nous indiquer comment nous pouvons vous aider ou vous accommoder au cours du processus de sélection.
