Come join our growing team at iCare Surgical Centre. We are seeking a compassionate and detail-oriented Surgical Counselor to join our healthcare team. The ideal candidate will play a vital role in guiding patients through their surgical journey, providing personalized support, and ensuring a smooth pre- and post-operative experience. Moreover, they will be passionate about patient care, professional relationship building, and community outreach. This position offers an opportunity to work in a dynamic medical environment, assisting patients with their care plans and coordinating essential services to promote positive health outcomes.
Duties
- Acts as an effective liaison between the patient, surgeon, primary care physician, and the surgical facility in all aspects of pre-operative preparations, ensuring to maintain professionalism and confidentiality throughout.
- Ensure all patient interactions and documentation are handled confidentially and in compliance with practice protocols.
- Provide pre-screening consultations with patients when required.
- Counsel patients with respect to diagnostic testing and cataract lens options, rationale, function and costs.
- Complete surgical paperwork efficiently, including obtaining necessary signatures for legal documents, particularly for OHIP and non-OHIP patients.
- Collaborate with patients and their families to assess care needs, determine lens eligibility, and develop individualized surgical plans.
- Coordinate pre-surgery measurements, testing, and post-op appointments.
- Address patient inquiries, manage complaints, and direct calls to appropriate departments as necessary.
- Other duties as required.
Qualifications
- Excellent communication and interpersonal skills.
- Strong organization with attention to detail.
- Analytical problem-solving skills.
- Demonstrated ability to meet deadlines.
- Ability to work independently and as a team member.
- Demonstrated computer literacy.
- Capability of meeting patient surgical scheduling volumes as established by the lead technician.
- French would be an asset but is not required.
Benefits:
- Paid sick days
- Dental care
- Extended health care
- Life insurance
- On site parking
- Paid time off
- Vision care
This role offers an engaging environment for individuals passionate about patient care and healthcare support services. Candidates should be committed to providing exceptional service while maintaining the highest standards of confidentiality and professionalism.
Wage: Will be discussed or negotiated.
Expected start date: As soon as possible.
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Ottawa, ON K2A 1H1: reliably commute or plan to relocate before starting work (required)
Experience:
- Ophthalmology: 1 year (preferred)
- Surgical Counselling: 2 years (required)
Work Location: In person
