About ISSERVICE
ISSERVICE delivers managed IT services to organizations that rely on stable, secure, and well-supported technology. As we strengthen our operations and customer delivery, we are seeking a Senior Technician who brings depth of experience, sound judgment, and steady execution.
Role Summary
The Senior Network & Computer Technician is a hands-on technical role with added responsibility for complex troubleshooting, mentoring peers, and supporting service quality. This is not a formal management role; however, the successful candidate will provide informal leadership through expertise, collaboration, and professionalism.
Key Responsibilities
- Lead resolution of complex desktop, server, and network issues
- Perform advanced troubleshooting across infrastructure, backups, and cloud services
- Support and mentor technicians through peer guidance and knowledge sharing
- Ensure accurate, timely ticket documentation and time entry
- Assist with customer remediation, stabilization, and follow-up work
- Adhere to internal standards for customer communications and commitments
- Identify recurring issues and suggest practical improvements
Required Qualifications
- 5+ years of experience in IT support, preferably in an MSP environment
- Strong networking experience (firewalls, switches, VPNs, Wi-Fi)
- Solid understanding of Windows Server, Microsoft 365, and backups
- Proven ability to work independently on complex issues
- Professional, calm, and customer-focused communication style
Preferred Qualifications
- Experience with virtualization, cloud migrations, or DR/BC solutions
- Prior experience mentoring or supporting junior technicians
- Relevant technical certifications (Microsoft, networking, security)
What We Offer
- Competitive senior-level compensation
- Meaningful technical work with real customer impact
- Opportunity to influence service quality and team capability
- Stable environment focused on execution and accountability
Job Type: Full-time
Pay: $26.00-$31.25 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Grimsby, ON L3M 4H4: reliably commute or plan to relocate before starting work (preferred)
Education:
- Bachelor's Degree (required)
Experience:
- IT support: 5 years (required)
Language:
Licence/Certification:
- Driving Licence (required)
Work Location: In person
