Strong Work Ethic. Passionate. Detail-Oriented.
If this sounds like you, then apply to join our prestigious team at the Barrington Hotel, where excellence meets elegance!
Located in the heart of Downtown Halifax, The Barrington Hotel is an ideal destination for no hassle travelers seeking value, convenience, and a warm Maritime welcome. Whether guests are visiting for business or leisure, our central location, comfortable accommodations and friendly service come together to create an exceptional experience. Join our team and help us deliver genuine Halifax hospitality.
If you are passionate about a career in hospitality and want to join a team that shares this common goal, The Barrington is presently seeking a Guest Service Agent who will embody excellent customer service and will work closely with their team to provide courteous and professional service to guests during their stay.
What you will be doing as a Guest Service Agent:
- Welcome and acknowledge guests according to company and brand standards;
- Anticipate and address guests' service needs;
- Maintain a high level of professionalism and morale in the front office;
- Process all guest check-ins, check-outs, and requests and secure payment for all guestrooms and amenities;
- Communicate guests’ needs to all appropriate departments;
- Coordinate with other departments to ensure smooth service delivery to guests;
- Develop and maintain positive working relationships; support team to reach common goals;
- Listen and respond appropriately to the concerns of associates;
- Run and check daily reports, contingency lists, and credit card authorization reports;
- Answer, record, and process all guest calls, requests, questions, or concerns;
- Follow up to ensure each has been met to guests' satisfaction;
- Follow company policies and procedures;
- Report accidents, injuries, and unsafe work conditions to the manager;
- Lead the emergency response team in the absence of senior management;
- Maintain confidentiality of proprietary information;
- Protect company assets;
- Attend all scheduled shifts, including shift work and weekend work in accordance with the schedules;
- Such other similar or related duties may be required from time to time.
The person we are looking for has:
- Diploma in Tourism & Hospitality or Business Administration is an asset.
- Someone with drive and motivation and is a high-performing team player with excellent organizational skills and strong attention to detail;
- A strong work ethic and thrives in a fast-paced environment;
- Critical thinking abilities, capable of addressing and resolving guest concerns with tact and efficiency;
- Exceptional guest service skills, with at least 2 years of frontline customer service experience;
- Previous experience in the hotel industry is a plus;
Why join us and what's in it for you?
- Comprehensive benefits package including Health and Dental Benefits
- RRSP Matching
- Employee Assistance Program
- Opportunity for internal career growth
- Working along side a collaborative team of likeminded individuals
A member of The Armour Group Ltd, The Barrington Hotel is an equal opportunity employer. We value our employees and their well-being. If you would like to join an organization with which you can have a work-life balance, career growth, long term job stability, and an opportunity to positively contribute to the community, this position may be for you!
Qualified applicants are invited to apply through the job link or submit their resume and cover letter to
[email protected]. Please note that, while we thank all applicants for applying, only those selected for an interview will be contacted.
