Supervisor
A Bit About Us
Core Values: Safety, Integrity, Fun, Community, and Growth
Splash N’ Learn is a women founded swim school created by passionate leaders who have individually built trusted and thriving swim programs. Together, they’ve launched a new and collaborative venture built on partnership, purpose, and the belief that we are stronger together.
Our mission is simple: Be a place where kids can splash, learn, and grow in a safe, nurturing, and empowering environment.
The Opportunity
In this role you will be working closely with our aquatic and management team. You’ll support the success of our swim programs by supervising lessons, guiding instructors, and ensuring a fun, safe, and supportive environment for all.
Who You Are
You’re a confident leader with strong communication skills, and passionate about swim education. You’re team-focused, approachable, and committed to upholding high standards in leadership, safety, and instruction. If this sounds like you, you’ll fit right in at Splash N’ Learn!
Responsibilities
Program Management and Reporting/Documentation
Supervise and support swimming lessons to ensure quality and consistency of instructors and programs
Perform all duties of an Instructor/Lifeguard
Review lesson plans and swimmer progress evaluations on an ongoing basis
Ensure accurate and timely completion of progress sheets and report cards
Assist with the accuracy of swimmer levels in the system and follow up on discrepancies
Communicate class or Instructor changes and make-up lessons to the Manager and Head Instructor
Assign instructors to classes and ensure class assignments are accurate in the system
Prepare reports for management on operational performance, safety incidents, and program outcomes
Maintain accurate records of pool usage, incidents, and maintenance activities
Client Relations
Deliver a high standard of customer service to participants and families
Remain visible and approachable to parents and staff during programs
Confirm swimmer levels with parents, resolving any discrepancies, and maintaining clear and open communication with them
Address customer concerns professionally and escalate unresolved issues to the appropriate level
Safety & Risk Management
Ensure the safety of all facility users by enforcing established safety protocols, emergency procedures, and lifeguarding standards
Conduct regular safety drills, inspections, and audits to maintain compliance with safety regulations
Keep the daily log complete and accurate
Set up and remove bins, lane ropes, and equipment, checking for safety and proper repair of lifesaving equipment during each shift
Report malfunctioning equipment immediately and remove unsafe items from use
Staff Leadership
Foster a positive and inclusive work environment, encouraging teamwork and professional development
Assist the Manager with Instructor evaluations and provide constructive feedback, identifying opportunities for improvement and growth
Mentor and support Instructors, Head Instructors, and Trainees
Assist in conducting regular staff training sessions to enhance instructional skills, CPR/First Aid certification, lifesaving and rescue skills, and customer service abilities
Recognize and reward exceptional Instructor performance to motivate and promote growth
Facility Care
Oversee the maintenance and cleanliness of the facility including pool water quality, equipment, pool deck, washroom checks, cleaning, and disinfecting
Conduct pool chemistry tests and maintain proper chemical balance
Carry out pool vacuuming and fouling clean-up as required
Qualifications
Previous experience in swim instruction
Current LSS Swim or Red Cross Water Safety Instructor certifications
Current Standard First Aid certification
Current National Lifeguard or Assistant Lifeguard award
Current Splash N’ Learn Instructor certification
Must attend and successfully complete related mandatory and sessional training sessions
Acceptable police check for vulnerable sector
The Skill Set
Child and Youth Focused: Commits to assisting the personal growth and development of children and youth.
Communication: Communicates in a thorough, clear and timely manner to support information sharing.
Concern for Health and Safety: Acknowledges and understands how to manage and educate others of risk and harm reduction.
Creativity and Innovation: Develops new ways or adapts existing ideas to help achieve desired result
Relationship Building and Collaboration: Builds positive interactions, both internally and externally, to build enthusiasm and appreciation to achieve work related goals.
In addition to the above competencies the Association Core Competencies are required, Commitment to Organization Vision and Values,
Diversity, Integrity, Teamwork
