Job description:
We are hiring a Remote Customer Experience Sales Specialist to provide primarily phone-based customer support and appointment setting, with some chat and email support as needed. This role is ideal for customer service professionals who are comfortable handling a high volume of calls and delivering clear, professional support.
Join a supportive, fully remote team that values your growth and your voice while helping customers with care and professionalism!
What You’ll Do
- Handle a high volume of inbound and outbound phone calls
- Provide accurate information, schedule appointments, and assist with basic troubleshooting
- Respond to some customer inquiries via chat and email
- Document customer interactions clearly and accurately
- Work closely with team members to resolve complex issues
Requirements
- Minimum 2 years of customer service experience (phone-based experience preferred)
- Excellent English verbal and written communication skills (required)
- Comfortable spending most of the workday on the phone
- Experience using Housecall Pro or ServiceTitan
- Ability to work shift times between 10:00 AM EST - 10:00 PM EST (7:00 AM PST - 7:00 PM PST)
- Strong multitasking and problem-solving skills
- Comfortable navigating multiple software systems during live calls
- Reliable high-speed wired (ethernet) internet connection
- Laptop or desktop computer in good working condition
Note: Internet speed tests and device specification reports will be requested during later stages of the application process.
Nice-to-Have Software Experience
Experience with the following tools is considered an asset but is not required. Training will be provided:
- Slack
- Google Workspace (Gmail, Docs, Sheets, Calendar)
- TalkDesk
- Service Fusion
- Go High Level
Qualifications (Preferred)
- Experience in e-commerce or retail customer service
- Strong problem-solving skills and attention to detail
- Ability to thrive in a fast-paced, remote work environment
- Customer-first mindset with a genuine desire to help others
Pay & Benefits
- Hourly Rate
- Performance-based bonus opportunities
- Fully remote work environment
Pay: From $17.75 per hour
Benefits:
- Casual dress
- Work from home
Application question(s):
- Do you have experience using HouseCall Pro or ServiceTitan CRMs?
Work Location: Remote
